Regional Desktop Support Lead – Enterprise IT

General Dynamics Information Technology, Inc.; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Desktop Regional Lead in the Chicago region to drive regional desktop support, coordinate technicians, and provide senior escalation for complex issues.

You will partner with multiple enterprise teams to ensure reliable end-user services and high customer satisfaction. Bring 8+ years in desktop or endpoint support, leadership capability, and strong knowledge of Windows 11, Microsoft 365, VPN, and ITIL‑aligned processes.

Qualifications

• Technical leadership with desktop support background.
• Experience coordinating regional desktop activities and escalations.
• Familiarity with ITSM tools, ITIL processes, and enterprise IT.
• Strong communication and mentoring abilities.

Responsibilities

• Lead and coordinate daily regional desktop support activities across the region, including incidents, service requests, deployments, and escalations.
• Serve as the senior escalation point for complex desktop, laptop, hardware, software, connectivity, authentication, and peripheral issues.
• Provide hands‑on technical support while mentoring and guiding desktop support technicians.
• Coordinate technician workloads to support timely resolution and consistent customer service.
• Collaborate with Service Desk, Endpoint Services, Asset Management, Network Operations, Cybersecurity, and other teams.

Skills

Leadership

Technical leadership

Desktop support

Coordination

Mentoring

Communication

Education

Technical training or certification

Tools

ServiceNow

ITSM

ITIL

Windows 11

Microsoft 365

Endpoint management

Job description

General Dynamics Information Technology, Inc. seeks a Desktop Regional Lead in the Chicago region to drive regional desktop support, coordinate technicians, and provide senior escalation for complex issues.

You will partner with multiple enterprise teams to ensure reliable end-user services and high customer satisfaction. Bring 8+ years in desktop or endpoint support, leadership capability, and strong knowledge of Windows 11, Microsoft 365, VPN, and ITIL‑aligned processes.