Regional Delivery Manager - Midwest

Bob's Discount Furniture; Ohio; On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Employee discounts

Tuition assistance

Job summary

Bob's Discount Furniture seeks a Regional Delivery Manager to oversee 3PL partnerships and optimize regional delivery operations. You will drive service quality, cost efficiency, and customer satisfaction while collaborating with Store Operations, DC Operations, and Inventory Control.

This role supports multiple Midwest-based markets with up to 50% travel and some remote work flexibility. Ideal candidates bring 5+ years in transportation logistics management and multi-unit delivery experience,

Qualifications

• Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience.
• 5+ years in transportation logistics management.
• 5+ years of successful multi-unit retail or delivery operations experience.
• Strong data analysis and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily.
• Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies.
• Monitor regional performance in sales, delivery success, and customer satisfaction using KPIs.
• Collaborate with other departments to align strategy and execution across functions.
• Identify improvement areas, analyze data, and implement process changes.
• Enhance depot and store delivery performance through carrier performance management and audits.
• Lead strategic projects including depot openings/closures and store delivery support.
• Conduct weekly carrier meetings and site inspections to ensure compliance and continuous improvement.

Skills

Leadership

Data analysis

KPI management

Communication

Problem solving

Change management

Team empowerment

Strategic planning

Financial acumen

Customer experience

Delivery operations

Education

Bachelor's degree in Business or Logistics

Tools

SAP

EWM

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Overview

We are seeking a highly skilled and motivated Regional Delivery Manager to oversee a portfolio of Third-Party Logistics Carriers (3PLs), while supporting assigned market stores across the region. In this role, you’ll bring your leadership, logistics expertise, and customer-focused mindset to drive operational excellence, customer satisfaction, and financial performance. You will collaborate closely with cross‑functional teams including Store Operations, DC Operations, Inventory Control, and others to champion the customer experience and uphold “The Bob’s Way.” This role has a Tuesday through Saturday schedule, with occasional Monday work due to volume needs. National travel responsibilities up to 50%. We are open to the right candidate working primarily remote; ideally based in or near one of the following locations in the Midwest: Columbus, OH, Indianapolis, IN, Cincinnati, OH, Bowling Green, Louisville or Lexington, KY. We would also consider the right candidate being based in IL or TN.

Key Responsibilities

• Apply your expertise in logistics and transportation management to oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily.
• Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies.
• Apply your skills in KPI measurement to monitor and improve regional performance in sales, delivery success, and customer satisfaction.
• Collaborate with other departments to ensure alignment of strategy and execution across business functions.
• Utilize analytical skills to identify improvement areas, analyze data, and implement impactful process changes.
• Help enhance depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
• Lead strategic projects, including depot openings/closures and store delivery support.
• Conduct weekly carrier meetings and regular site inspections to ensure compliance and continuous improvement.
• All other duties as assigned.

Minimum Qualifications

• Education: Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience.
• Experience: 5+ years in transportation logistics management.
• Experience: 5+ years of successful multi‑unit retail or delivery operations experience.
• Other Qualifications: Strong data analysis and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Key Competencies and Required Skills

• Leadership Competencies People Leadership: Demonstrated ability to inspire and lead cross‑functional teams and external partners.
• Talent Development: Proven record of mentoring, developing, and retaining high‑performance teams.
• Shared Accountability: Skilled in holding team members and carriers accountable to KPIs and standards.
• Effective Delegation: Ability to empower others while maintaining oversight of delivery outcomes.
• Focus on Outcomes: Track record of driving strategic initiatives to measurable success.
• Behavioral Competencies Sound Decision‑Making: Uses judgment to make timely, effective decisions in high‑pressure environments.
• Problem Solving: Adept at root‑cause analysis and developing long‑term solutions.
• Communication: Strong written/verbal communication across all organizational levels.
• Conflict Navigation: Experienced in managing difficult carrier and team conversations constructively.
• Team Empowerment: Cultivates a culture of customer service, accountability, and operational excellence.
• Technical/Functional Competencies Technical Proficiency: Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (DispatchTrack).
• KPI/Financial Acumen: Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics.
• Customer Satisfaction: Deep commitment to delivering “best in class” customer experience.
• Process Improvement: Proven success improving logistics workflows and reducing delivery‑related costs.
• Strategic Planning: Ability to implement regional strategies aligned with broader company goals.
• Preferred Competencies and Skills Experience in alternate Big Ticket Retail or furniture industry.
• Familiarity with wood, bedding, upholstery, and leather furniture.
• Ability to motivate diverse teams and manage through change.
• Passion for learning and continuous improvement.

Supervisory Responsibility

• Manages 3PL depot managers and regional delivery teams indirectly.
• No direct reports but provides strategic leadership across the region.

Work Environment

• Field-based role with regular in‑person travel to depot and store locations.
• Frequent virtual meetings with carriers, internal stakeholders, and cross‑functional teams.
• Flexibility to balance office‑based strategic planning and field execution.

Physical Requirements and ADA

• Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch, and lift/move up to 50 lbs without assistance.
• Move objects up to 100lbs with or without reasonable accommodations.
• Stand or sit for extended periods to perform job functions.

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay

Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: 86-110k base salary + bonus target

Equal Employment Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Company Culture and Benefits

We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast‑paced environment. Help customers find furniture they love - and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL‑A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN! We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well‑being. *Benefits eligibility may vary by role and employment status. We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step. *Program eligibility may vary by role and employment status. New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s! Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!