Regional Delivery Director, Mid-West

Bob's Discount Furniture; Illinois; Hybrid; USD 128,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off

401(k) profit sharing

Pet Insurance

Life Insurance

Tuition reimbursement

Job summary

Bob’s Discount Furniture seeks a Regional Delivery Director to lead delivery operations across 3PL partners, stores, and distribution centers. Drive financial, operational, and customer experience targets with a strong focus on people and processes.

You’ll collaborate with Store Operations, DC Operations, and Inventory Control to improve routing, depot performance, and overall customer satisfaction while embodying The Bob’s Way across a national network.

Qualifications

• Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
• 7+ years in logistics management with demonstrated continuous improvement.
• 7+ years in multi-unit retail leadership.

Responsibilities

• Oversee delivery operations across stores, DCs, and 3PL partners.
• Meet and exceed financial, operational, and customer experience targets.
• Lead talent development and cross-functional collaboration across regions.
• Travel approximately 50% to manage field and office demands.

Skills

Leadership & people dev

Logistics & ops mgmt

Customer experience focus

Financial acumen

Strategic thinking

Process improvement

Technical skills

Education

Bachelor’s degree

Tools

SAP

Routing software

WMS

CX platforms

Job description

The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more. This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes. Success is rooted in transparent, positive leadership that reflects “The Bob’s Way.” What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the skills and experiences that drive both results and culture. The Regional Delivery Director role calls for a blend of leadership, operational expertise, problem-solving, and customer-first focus.

Key Skills for Success Core Competencies & Expertise

• Leadership & People Development: Proven ability to lead, motivate, and inspire teams across multiple sites; strong track record in talent development, coaching, and accountability.
• Logistics & Operations Management: 7+ years of experience in transportation logistics management and retail multi-unit operations with continuous improvement achievements.
• Customer Experience Focus: Commitment to delivering best-in-class customer satisfaction across 200+ daily routes and $750M in delivered sales volume.
• Financial Acumen: Skilled in P&L management, forecasting, and cost optimization while driving revenue and service outcomes.
• Strategic Thinking: Ability to align business objectives with operational execution, lead cross-functional initiatives, and deliver measurable results.
• Process Improvement: Strong record of analyzing complex problems, implementing solutions, and improving routing efficiency, compliance, and depot performance.
• Technical Skills: Proficiency in SAP, routing software, WMS, and CX platforms

Preferred Competencies & Skills

• Strong communication skills with ability to influence at all levels of management.
• Conflict management and motivational leadership to build a positive, high-performance culture.
• Experience negotiating contracts and managing 3PL partnerships.
• Ability to manage a 50% travel schedule while balancing office and field demands.

Minimum Qualifications

• Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
• 7+ years in logistics management with demonstrated continuous improvement.
• 7+ years in multi-unit retail leadership.

Work Environment & Physical Demands

• Typical 50+ hour work week with national responsibility and ~50% travel.
• Field, office, virtual, and conference-based work.
• Ability to sit, walk, stand, bend, stoop, kneel, crouch, push, pull, and handle/move up to 50 lbs unassisted; up to 100 lbs with reasonable accommodation.

Who We Are

At Bob’s, we have fun, love what we do, and are growing fast! As a leading omni-channel furniture retailer with 200+ stores, we’re committed to skills-based hiring, diverse perspectives, and building an inclusive culture where everyone thrives.

Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

How We Will Support Your Success

• Competitive Medical, Dental, and Vision Insurance
• Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
• 401(k) Profit Sharing with company match
• Pet Insurance and company-paid Life Insurance options
• Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
• Employee Discounts from Day 1, plus exclusive partner savings

Our Culture & Core Values

We believe in Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun. These values guide everything we do, from customer service to employee growth.

Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, you’ll feel valued, supported, and free to be yourself.

We’re committed to building a team as diverse as the communities we serve, and we provide equal employment opportunities regardless of race, religion, gender, age, disability, veteran status, or any other protected category.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities

$128,000.00 - $160,000.00

Equity and Equal Employment Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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