Senior Sales Associate

Bob's Discount Furniture; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision

Paid Time Off

401(k) Profit Sharing

Employer-paid Life Insurance

Pet Insurance

Tuition Reimbursement

Employee Discount

Job summary

Bob’s Discount Furniture in Cleveland, OH is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge on the showroom floor.

In this full-time, in-store role, you will drive sales, mentor peers, and deliver a consistent, service-centric experience, including evenings, weekends, and holidays.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales in a retail environment.
• Strong team orientation and problem-solving mindset.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Guide customers through the shopping journey with honesty, enthusiasm, and expert product knowledge.
• Lead on the showroom floor—drive sales, ensure customer satisfaction, and mentor peers.

Skills

Customer relationships

Team leadership

Goal setting

Sales performance

Conflict resolution

Communication skills

Brand promotion

Showroom readiness

Job description

Job Title

Senior Retail Guest Experience Specialist

Job Overview

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays. Expected first-year earnings typically range from $45,000 - $65,000 annually.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Core Competencies & Expertise

• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Preferred Competencies & Skills

• Commission-based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and optional add-ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment

Physical Demand

Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted. Ability to move objects up to 50 lbs. with or without reasonable accommodation. Regular movement throughout the store and continuous standing or sitting to perform job functions.

Diversity is a Core Value at Bob’s

We want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Bottom of Form #BDFHP Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$15.00 - advance against commission

Pay:$15.00 - advance against commission

Equal Employment Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

Accessibility Contact

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Company Overview

Bob’s Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the Bob’s Way of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!