Regional CX Analyst: Data-Driven Customer Insights (Hybrid)

alliance; Irving (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Nissan is seeking a Regional Analyst 1 Customer Experience in Irving, TX. This full-time hybrid role anchors in-office activity Monday-Thursday and focuses on turning customer quality data into actionable insights for regional leadership.

Requires a Bachelor’s Degree in Business or related field with 0–3 years of marketing/sales/consumer affairs experience. Strong Excel and communication skills are expected; willingness to relocate in the future is noted.

Qualifications

• Bachelor’s Degree in Business or related field.

Responsibilities

• Combines customer quality data from multiple sources; understanding their meaning, relationships and impact.
• Analyzes and interprets data; compiles ideas on best practices and shares with regional leadership team.
• Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.
• Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Voice of Customer.
• Assists with tracking progress of action plans.
• Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.

Education

Bachelor’s Degree in Business or related field

Job description

Nissan is seeking a Regional Analyst 1 Customer Experience in Irving, TX. This full-time hybrid role anchors in-office activity Monday-Thursday and focuses on turning customer quality data into actionable insights for regional leadership.

Requires a Bachelor’s Degree in Business or related field with 0–3 years of marketing/sales/consumer affairs experience. Strong Excel and communication skills are expected; willingness to relocate in the future is noted.