CX Data & Insights Analyst — Remote/Hybrid

Siemens Mobility; Raleigh (NC); Hybrid; USD 53,000 - 91,000; Full time

Job summary

Siemens Mobility in the United States seeks a Business Analyst – Customer Experience Data & Insights to turn CX data into actionable guidance. You’ll build dashboards, steward data, and partner across CX, Digital, IT, Marketing, Sales, and Operations to improve customer outcomes.

Preferred candidates have 3+ years in CX analytics, Salesforce experience, and a track record turning data into decisions. This role offers hybrid/remote flexibility near Wendell, NC, with the opportunity to influence

Qualifications

• 3+ years in CX analytics, business/data analysis, or related fields.
• Experience with Salesforce or Salesforce certification.
• Experience handling customer data, CRM/ERP data, surveys and operations data across systems.
• Ability to translate data into dashboards, reports, and actionable insights for leaders.
• Experience documenting workflows, business rules, or decision logic.
• Authorized to work in the United States without company sponsorship.

Responsibilities

• Analyze CX signals (support data, portal activity, NPS surveys) to identify friction, trends, risks, and opportunities.
• Support portal readiness by ensuring customer-facing data objects are accurate and usable before onboarding.
• Manage the customer-facing data layer and align data across teams.
• Partner with stakeholders across CX, Digital, IT, Marketing, Sales, Service, Operations, and Data Governance.
• Build dashboards, recurring insight reviews, and data-driven recommendations for CX leadership.
• Perform hands-on data stewardship as needed, including data review, updates and corrections.
• Document workflows, processes, and business rules when gaps or unclear ownership are found.
• Identify patterns in manual data maintenance and suggest workflow improvements.

Skills

Excel

Data analysis

CX analytics

Salesforce

Communication

Stakeholder collaboration

Education

Bachelor's degree or higher in business/engineering/IT/data analytics

Tools

Salesforce

Job description

Siemens Mobility in the United States seeks a Business Analyst – Customer Experience Data & Insights to turn CX data into actionable guidance. You’ll build dashboards, steward data, and partner across CX, Digital, IT, Marketing, Sales, and Operations to improve customer outcomes.

Preferred candidates have 3+ years in CX analytics, Salesforce experience, and a track record turning data into decisions. This role offers hybrid/remote flexibility near Wendell, NC, with the opportunity to influence