REGIONAL CUSTOMER SERVICE SALES MANAGER

Dassault Falcon Jet Corp.; North Carolina; Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

401k with Company Match

Tuition Reimbursement

Employee Discounts

Job summary

Dassault Falcon Jet is seeking a Customer Service Sales Manager to drive sales within an assigned geographic territory and manage key customer relationships. The role involves extensive travel (approximately 60–65%), development of sales opportunities, and collaboration with cross-functional teams.

The successful candidate will have a Bachelor’s degree (or equivalent) and at least seven years of sales experience in aviation or aerospace, with strong communication, CRM, and product knowledge.

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• Seven years of sales experience, preferably in aviation or aerospace.
• Five years of inside sales, aircraft parts, or aircraft maintenance experience.
• Familiar with Automated Order Entry Systems.
• Ability to communicate professionally with customers.

Responsibilities

• Maintain principal contact with customers in the assigned territory to grow sales.
• Know territory and local industry events.
• Develop and analyze new sales opportunities.
• Promote Dassault affiliate companies and programs.
• Travel to customer facilities and trade shows as required.

Skills

Sales experience

Aviation knowledge

Communication skills

Education

Bachelor’s Degree or equivalent experience

Tools

Siebel

Microsoft Office

Job description

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry.

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.
Growth Opportunities: We support your professional development and offer opportunities for advancement.
Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.

Summary of Duties
Under the direction of the Senior Manager, Customer Service Sales, the Customer Service Sales Manager will provide direct customer contact with the intent to increase sales and level of customer service within an assigned territory. Extensive domestic and international travel is required. (Approximately 60%-65%)

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Maintain principle contact with all customers in assigned geographic territory with the goal to increase sales while, promoting the attributes of the DFJ Customer Service Organization.
• Be knowledgeable of territory including local industry events.
• Maintain customer contact information in Siebel.
• Develop and analyze new sales opportunities.
• Initiate a business relationship with each customer in assigned geographic territory.
• Contributes to the creation of marketing programs by gathering and reporting available information from ASC’s, Falcon operators, competitors and other available market data.
• Responsible for attainment of sales objectives within assigned geographic territory.
• Promote Dassault affiliate companies.
• Inform customers of all new programs and special promotions.
• Actively participate in the preparation and sales of provisioning orders within territory.
• Travel to customer’s facilities, trade shows and any off-site meetings.
• Attend industry trade shows which may include local, national or international events.
• Follow up with customers on outstanding quotations.
• Assist in the development of a territory sales plan.
• Ability to manage assigned territory to ensure every customer is visited twice each calendar year in accordance with territory sales plan.
• Independently negotiate adjusted sales prices to be competitive in the market.
• Answer or direct customers inquire in a timely and accurate manner.
• Make proactive sales contacts and follow up calls.
• DFJ liaison to Dassault MRO sales team.
• Coordinate interdepartmental correspondence relating to the timely delivery of spares.
• Assist in the development of Spares Special Programs.
• Other duties may be assigned by management in order to meet department or business objectives on an as-needed basis.

MINIMUM REQUIRED QUALIFICATIONS

• Bachelor’s Degree or equivalent experience
• Seven (7) years sales experience preferably in aviation or aerospace
• Five (5) years inside sales, aircraft parts or aircraft maintenance experience
• Familiar with Automated Order Entry Systems
• Ability to communicate effectively with internal and external customers in a professional manner
• Intermediate knowledge of current PC-based business software, preferably Microsoft Office including Access
• Excellent written and verbal communication skills
• Exceptional Organizational and follow up skills

ADDITIONAL DESIRED QUALIFICATIONS

• Outside Business-to-Business sales experience
• Previous Power by the Hour or Aircraft Program Sales
• Advanced Degree in Business (Sales, Marketing, and Finance)
• A & P license or Pilot’s license

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Ability to work flexible hours
• Extensive travel required which may include weekends
• Office environment may consist of shared space and/or home office
• Use of personal computer required
• Travel will be via scheduled airline or car (mileage on personal auto reimbursed) within assigned geographic territory.

Compensation and Benefits

The compensation for this position typically falls between $100,000 and $115,000 per year. This position is not eligible for overtime.

Note

the final compensation offered to a successful candidate will depend on several factors that may include but are not limited tothe type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.