Regional Customer Service Representative

National Seating & Mobility, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

National Seating & Mobility, Inc. is seeking a Regional Customer Service Representative to support local branches and clients. The role involves handling high-volume calls, coordinating deliveries and repairs, and ensuring accurate data entry and documentation.

The position emphasizes strong communication, organization, and reliability, with opportunities to stay informed on company policies and procedures and to participate in ongoing training as directed by regional leadership.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Experience in customer service preferred.

Responsibilities

• Provide customer service assistance to local branch managers and clients; resolve issues promptly.
• Answer phone calls and manage inquiries professionally; coordinate follow-up with clients and caregivers.
• Schedule client deliveries, evaluations, and repairs in cooperation with branch staff.
• Enter data, verify client information, and maintain accurate documentation.
• Maintain attendance, learn policies, and follow leadership directions.

Skills

Customer service

Communication skills

Phone handling

Organizational skills

Education

High School Diploma or GED

Job description

Regional Customer Service Representative

Job Category : Branch Administration

Requisition Number : REGIO005525

• Posted : August 17, 2026
• Full-Time

Locations

Showing 1 location

United States

Description

Duties and Responsibilities / Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide customer service assistance to local branch managers and clients. Takes appropriate action to resolve all customer issues in a timely manner.
• Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Communicates with clients, clinicians and caregivers to provide follow-up on pending orders as directed by region leadership.
• Answers a high volume of sub-regional calls while completing follow up phone calls efficiently and professionally.
• Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
• Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Regional Director.
• Performs any directly-related job duties as assigned by leadership. Carries out all position expectations in a professional manner.
• Must maintain regular and predictable attendance.

Position may be measured using the following performance standards:

• Client satisfaction.
• Compliance with CSR Queue reports and timeliness of follow up.
• Scheduling performance – percentage of total available orders scheduled.
• Phone metrics – percentage of calls answered.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.