Regional Customer Service Manager – NA & LatAm

CSafe

Cincinnati (OH)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Health benefits

PTO 25 days + holidays

Employee Assistance Program

Travel Assistance Program

Financial Wellness Program

Tuition Reimbursement

Referral Bonus Program

International Exposure

Job summary

CSafe is seeking a Customer Service Manager to lead the regional team from our World Headquarters in Monroe, Ohio. You will oversee day-to-day service delivery, drive KPI performance, develop supervisors, and strengthen customer relationships across North America and LatAm.

As an operational leader, you will ensure process standards, escalate issues, and contribute to global Customer Service strategy under the Director.

Qualifications

Bachelor’s degree in Management, Business Administration, or a related field.
7+ years in customer service with 3+ years in people management.
Experience in day-to-day service operations, escalation handling, SLA oversight, and team leadership.

Responsibilities

Oversee regional operations, monitoring workload and performance to support Supervisors.
Lead daily reviews and ensure SLA commitments are met; escalate as needed.
Own regional SLA accountability and develop supervisors.
Manage staff on complex customer inquiries and contracts.
Coordinate with manufacturing, logistics, and finance on orders and renewals.
Mentor direct reports and drive regional hiring and development.