Customer Service Representative

CSafe; Cincinnati (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO 25 days + holidays

Employee Assistance Program

Travel assistance

Tuition reimbursement

Referral bonus

International exposure

Job summary

CSafe is seeking two Customer Service Representatives to join our World Headquarters in Monroe, Ohio. The role blends in-office teamwork with remote work on weekend days, with weekend schedule options Sunday-Thursday or Tuesday-Saturday, 8am-5pm EST.

You will support the commercial team with quotes, lead times, orders, and logistics, reporting to the Regional Service Delivery Manager. Growth, balance, and a client-first mindset define this opportunity.

Qualifications

• 5 years of customer service experience, preferably in leasing/technical environments.
• Excellent verbal and written communication in English.
• Proficient IT skills for system management and Office 365 applications; CRM experience.

Responsibilities

• Process purchase orders and leases across CSafe's product and service range.
• Respond to incoming customer inquiries using product knowledge and internal channels.
• Coordinate with internal departments to manage enquiries, orders and lease requests end-to-end.
• Own the resolution of assigned complaints and incidents with relevant departments.
• Maintain performance to meet KPI targets and complete required trainings.
• In-office presence required three to four days a week.

Skills

Customer service

Verbal & written English

Time management

Organizational skills

CRM software

Office 365

Team player

Education

Bachelor's degree preferred

Tools

CRM systems

Office 365

Job description

CSafe is looking for two(2) Customer Service Representatives to join our world class global customer service team at our World Headquarters in Monroe, Ohio! In this role, you will enjoy the best of both worlds: collaborating in person with your team during the work week, then working fully remote on your scheduled weekend days. Standard schedules run Sunday through Thursday or Tuesday through Saturday, 8a to 5p EST, giving you structure during the week and flexibility to work from home on the weekend. You will support the commercial team with product quotes and manufacture lead times, coordinate and process all incoming orders, and support all external logistical requirements, reporting directly to the Regional Service Delivery Manager. If you thrive on variety, teamwork, and a bit of work life balance built right into your schedule, this opportunity may be exactly what you have been waiting to find.

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders' mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a "client-first" focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Come join our growing industry and build your career with us!

KEY RESPONSIBILITIES:

• Processing purchase orders and leases, across CSafe's full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week

JOB QUALIFICATIONS:

• High School Diploma, BS/BA degree preferred.
• 5 years of customer service experience preferably in a leasing/technical company.
• Excellent communicator verbal and written in English.
• Proficient IT skills for system management and Office 365 based applications. Experience in using CRM system.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Strong prioritization skills.
• Organizational skills: able to balance multiple priorities.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Strong team player.
• Strong interpersonal skills.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.
• In office requirement - three (3) to four (4) days a week.

WHY JOIN US:

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here’s what we offer to our employees:

• Competitive and Comprehensive Health Benefit Package
• Paid Time OFF (PTO) starting at 25 days plus Paid Holidays
• Employee Assistance Program
• Travel Assistance Program
• Financial Wellness Program
• Tuition Reimbursement
• Referral Bonus Program
• International Exposure: Gain experience working with a team spread across 21 countries

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.