Regional Crisis Line Supervisor (24/7)

Volunteers of America Western Washington; Everett (WA); On-site; USD 38,572 - 57,859; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays and floating holidays

Medical, dental, and vision

HSA/FSA options

403(b) Retirement Plan matching

Professional development opportunities

Job summary

Volunteers of America Western Washington is seeking a Regional Staff Supervisor to lead the 24/7 Crisis Line programs across multiple WA regions. You will supervise Crisis Counselors, manage staffing schedules, and ensure service quality.

You will collaborate with Behavioral Health teams, build a remote training platform in Teams, participate in onboarding and performance coaching, and drive QA/QI initiatives while maintaining compliance.

Qualifications

• Master’s degree in psychology, social work, or a related field.
• Agency Affiliated Counselor Registration required within 30 days of employment.
• Three years of related experience, including at least one year in supervision.

Responsibilities

• Provide remote, 24/7 and after-hours supervision to the RCL programs, including consultations, debriefing, arranging coverage, and other duties as needed.
• Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services.
• Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision.
• Assist in staff interviews and new hire onboarding process, including interview follow-up, Paycom onboarding, and remote technology set-up.
• Maintain the 24/7 Crisis Counselor schedule, schedule/facilitate breaks to reduce impact on call metrics.
• As needed, answer incoming RCL calls and engage the client in emotional support, utilizing suicide intervention techniques as appropriate.
• Monitor staff compliance with Best Practices and agency/department policies and standard operating procedures.
• Audit Police Interventions and CPS/APS reports monthly.
• Assist in retention and engagement strategies to continually energize existing Behavioral Health staff.
• Actively participate in audit and accreditation activities.
• Other duties as assigned.

Skills

Supervisory experience

Communication skills

Empathy

Problem solving

Multitasking

Time management

Coaching/mentoring

QA/QI awareness

Data reporting

Education

Master’s degree in psychology or social work

Tools

Microsoft Teams

Paycom onboarding

Job description

Volunteers of America Western Washington is seeking a Regional Staff Supervisor to lead the 24/7 Crisis Line programs across multiple WA regions. You will supervise Crisis Counselors, manage staffing schedules, and ensure service quality.

You will collaborate with Behavioral Health teams, build a remote training platform in Teams, participate in onboarding and performance coaching, and drive QA/QI initiatives while maintaining compliance.