Regional Construction Claims Director

WTW; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health benefits and wellness programs

Paid time off and holidays

401(k) retirement plan

Job summary

Willis Towers Watson seeks a Regional Claim Director to provide technical leadership across construction claims, insurance coverage, and contract advisory in the assigned region. You will lead claim advocacy for construction clients and collaborate with sales, broking, and risk control teams in North America.

The role demands strong knowledge of construction liability, professional liability, and contractual risk allocation, plus excellent communication and brokerage experience.

Qualifications

• Strong technical knowledge of construction general liability coverage/claims.
• Technical knowledge of professional liability coverage/claims.
• Knowledge of builder's risk and/or subcontractor default insurance is a plus.
• Understanding of construction contractual risk allocation.
• Excellent written and verbal communication skills.
• Experience in brokerage or client-facing advisory work is a plus.

Responsibilities

• Manage a portfolio of designated construction clients as the primary Claim Consultant assigned to the service team.
• Provide claim advocacy and consulting on all professional liability claims.
• Serve as a technical, jurisdictional, and strategic resource for clients and colleagues.
• Provide senior-level claim advocacy, including market escalation on high severity or critical claims.
• Advise on court decisions, legislative changes and trends impacting construction claims.
• Support renewal processes, including coverage endorsement reviews.

Skills

Technical claims knowledge

Construction liability

Professional liability knowledge

Contract provisions understanding

Strong communication

Insurance brokerage experience

Job description

Description

The Company

Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 49,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas, the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson. https://www.wtwco.com/en-us.

The Role:

The Regional Claim Director provides technical and strategic leadership across construction claims, insurance coverage, and contract advisory within the assigned region. As a key member of the Willis North America Construction Claims leadership team, the role advances the value proposition of the Wills North America Construction Practice in delivering best-in-class claim technical and advocacy to construction clients. In addition to supporting clients and Willis construction service teams within the region, the Regional Claim Director collaborates closely with regional leadership across sales, broking, and safety/risk control.

Role responsibilities include:

Claims:

• Manage a portfolio of designated construction clients as the primary Claim Consultant assigned to the service team
• Provide claim advocacy and consulting on all professional liability claims
• Serve as a technical, jurisdictional, and strategic resource for clients and colleagues
• Provide senior level claim advocacy, including market escalation on high severity or otherwise critical claims, including all coverage disputes
• Advise on significant court decisions, legislative changes and other emerging trends impacting construction claims

Coverage (In collaboration with Willis NA Construction Broking):

• Act as a technical and jurisdictional resource to the broking team, including contribution toward insurance coverage specifications
• Participate in the renewal processes for large accounts, including coverage endorsement review/development
• Advise on significant court decisions, legislative changes and other emerging trends impacting construction insurance coverage

Contracts (In collaboration with Willis NA Construction Office of Contracts and Compliance)

• Act as a technical and jurisdictional resource to clients and colleagues on contract provisions related to insurance and risk allocation
• Support development and delivery of best practices to clients and colleagues
• Advise on significant court decisions, legislative changes and other emerging trends impacting contractual risk allocation

Sales:

• Support Regional Construction Leaders and local production teams on new business opportunities, including technical sales support
• Engagement on large construction new business opportunities, including all RFP's
• Identify and develop consulting opportunities (e.g., FAVS, ICC and LCC)

Qualifications

The Requirements

• Strong technical knowledge of construction general liability coverage/claims, including construction defect
• Technical knowledge of professional liability coverage/claims
• Knowledge of builder's risk and/or subcontractor default insurance is a plus
• Solid understanding of construction specific contractual risk allocation
• Strong communication skills
• Insurance brokerage experience is a plus

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets