Regional Compliance Manager

Pivotal housing partners; Jackson (MI); Remote; USD 61,000 - 75,000; Full time

Job summary

Pivotal Housing Partners LLC is seeking a Regional Compliance Manager to oversee site compliance across a multi‑family housing portfolio. The role emphasizes LIHTC/HOME/HCV compliance, policy enforcement, and audits, with remote work and access to on‑site collaboration in the Indianapolis, IN or Jackson, MI area.

The position requires 5+ years of property management experience, strong communication skills, and familiarity with Yardi.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of property management with LIHTC/HOME/HCV compliance.
• LIHTC/HUD designation preferred
• 1+ years of Yardi experience preferred
• Excellent oral and written communications
• Proven customer service track record
• COS/BOS/TOS certifications preferred

Responsibilities

• Regional Site Compliance Management: coordinate with leaders to set up properties and ensure policy adherence.
• Policy Enforcement and Training: provide training on compliance matters and updates.
• Regional Audits: plan and conduct audits, address deficiencies, and report findings.
• Report Management: prepare owner certifications and state agency reporting.
• Service Excellence: support on-site managers to ensure compliant operations and opportunities for LIHTC growth.

Skills

LIHTC/HUD compliance knowledge

Strong communication skills

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Yardi

Job description

Description

Regional Compliance Manager

Job Level: 5+ years experience will set you up for success in this role
Job Location: Remote position but would like someone located near Indianapolis, IN or Jackson, MI area
Position Type: Full-time -- you are responsible for results and will be measured and held accountable for those results.
Pay Range: Starting at $68,000+/ Yearly-- we believe in a culture of transparency.

Travel: 25% - 30%

Pivotal Housing Partners, ranked in the Top 50 Most Affordable Housing Developers from 2017 – 2020, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi‑family housing, Pivotal Housing Partners strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of standards, embrace a positive service‑minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal Housing Partners has an outstanding position for you.

Summary of Responsibilities:

Regional Site Compliance Management

• Coordinate with the Director of Regulatory Compliance, the Senior Project Manager and the Yardi Director to accurately set up new properties in Yardi.
• Complete requests by communicating with managers during periodic site visits, requested site visits or telephone by answering questions regarding compliance policies and procedures. Be available to on‑site property managers for assistance/support. Refer inquiries to internal or outside resources when appropriate.
• Coordinate with the Senior Operations Manager, and the Director of Regulatory Compliance to ensure all company forms are updated and made available to site teams.
• Retrieve and update utility allowance information in accordance with an established calendar and disseminate information to stakeholders in a timely manner.
• Assist operations team with identifying opportunities to increase GPR by use of an alternate utility allowance and complete such utility allowance requests.
• Prepare rent and income sheets for projects within the identified portfolio.
• Prepare HOME rent approval forms each year for respective projects, as required.
• Track and educate the operations team about special requirements of a project such as KEY units, SRN units, special set asides etc.
• Review projects proactively to identify compliance issues such as observance of the next available rule, vacancies, transfers, timely recertification, proper ledger management, etc.
• Manage the lease‑up process in conjunction with the operations team, the Director of Regulatory Compliance and the Lease Up Specialist to ensure lease‑up is accomplished correctly and timely
• Review all initial move‑in files of a new project within two weeks of a move‑in to ensure file demonstrates compliance with state and federal requirements
• Update AFHMP for each property within region of responsibility
• Monitor AFHMP efforts and keep accurate records regarding same

Policy Enforcement and Training

• Demonstrate advanced understanding of company policies, local procedures, industry standards and law/regulations that apply to the residential property management portfolio.
• Identify opportunities for improvements of company policies, local procedures, industry standards, and laws/regulations.
• Participate in and lead strategies to improve compliance with regulation requirements and standards.
• Provide training to the residential property management team on compliance matters in both a group setting and a one‑on‑one setting, including resolution of compliance issues via Yardi

Regional Audits

• Identify, create and implement best practice audit techniques and processes for the internal audit process.
• Identify key risks and weaknesses within the residential property management portfolio to plan audits.
• Annually conduct both in‑person audits and desk audits of the residential property management portfolio.
• Participate in audits conducted by state agencies, federal agencies, lenders and investors.
• Prepare timely responses to deficient audit findings issued by state agencies, federal agencies, lenders and investors.
• Analyze data and document findings and recommendations in audit reports.
• Present audit findings to the Director of Regulatory Compliance and/or upper management of MV Residential Property Management, Inc.

Report Management

• Prepare annual owners certifications
• Complete monthly and/or quarterly reporting to state agencies, lenders and owners as required or requested.
• Produce information and prepare reports as requested
• Organize work by maintaining files of all correspondence from on‑site managers and personnel regarding Rent Roll related issues, including requests for assistance, corrections and/or changes applied to the system, as well as solutions offered.
• Maintain an audit schedule and audit history results for projects within region

Service Excellence

• Contributes to team effort by accomplishing related results as expected. Ensure regional on‑site managers have the compliance support they need to correctly and efficiently process residential functions.
• Assist in pursuit and development of new LIHTC business where requested.

Requirements

Successful Candidates will have:

• Bachelor’s Degree or equivalent work experience.
• 5+ years of experience in property management with significant LIHTC, HOME, HCV Compliance knowledge.
• LIHTC designation and/or HUD designation from a recognized compliance training organization preferred
• 1+ years of experience in Yardi preferred.
• Excellent oral/written communications skills.
• Proven record of providing excellent internal and external customer service
• HCCP Certification (Preferred)
• SCHM Certification (Preferred)
• COS/BOS/TOS certification (Preferred)

Full-Time Benefits:

• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company‑funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short‑and‑long‑term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company‑paid holidays and unlimited PTO
• Yearly Bonus Opportunities –Eligible for performance‑based bonuses, rewarding strong results and teamwork.
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.