Regional Collections Specialist

Trulite Glass & Aluminum Solutions; Alpharetta (GA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

Short/long-term disability coverage

401(k) employer match 100% vested

Health Savings Account (HSA)

Wellness program

Job summary

Trulite Glass & Aluminum Solutions is seeking a Regional Credit Manager to support customers by managing credit and collections with professionalism. You will review credit, set credit lines, analyze financial statements, and negotiate payment arrangements while ensuring timely payments and compliance with laws.

The role requires building trust, reducing risk, and maintaining positive relationships across branches. Excellent communication and analytical skills are essential for success.

Qualifications

• Review credit applications, assess risk, set credit limits and manage collections with professionalism.
• Make and receive calls, negotiate payment arrangements and ensure timely payments in compliance with laws.
• Build trust and long-term customer relationships while maintaining compliance with applicable laws.
• Support customers by managing credit and collections with accuracy and accountability.

Responsibilities

• Make at least 50 outbound calls a day.
• Assess credit risk and establish credit limits for new customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect Accounts Receivable.
• Negotiate customer disputes to resolve and document root causes.
• Provide customer service and develop relationships with internal/external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to ascertain status of collections and evaluate policy effectiveness.
• Establish work standards, develop objectives, and design/maintain workflows and procedures.
• Interact with Sales Team to research Customer Account issues.
• Market, train, counsel, advise, and communicate credit policies to personnel.
• Participate in major department projects and cross-functional teams to drive quality improvements.
• Other tasks as assigned

Skills

Credit risk assessment

Customer service

Financial analysis

Call center experience

Communication skills

Attention to detail

Analytical thinking

Multi-project management

Education

Associate degree

Bachelor's degree in accounting or finance

Tools

Experian

MS Word/Excel

Job description

This role is not open for submissions from outside staffing agencies

Regional Credit Manager

$55,000-$65,000/year

Who You Are

A Regional Credit Manager, who can support our customers by managing their credit and collections needs with professionalism and care. This role combines financial analysis with customer service, as you'll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. You'll make and receive calls, negotiate payment arrangements, and ensure timely payments all while providing a positive experience and maintaining compliance with applicable laws. Success in this role means not only reducing risk and bad debt, but also building trust and long-term relationships with our customers.

What You Will Be Doing

• Make at least 50 outbound calls a day.
• Assess credit risk and establish credit limits and the establishment of new customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect Accounts Receivables.
• Negotiate customer disputes to resolve and document root causes.
• Provide customer service and develop relationships with internal/external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to ascertain the status of collections and balances outstanding and evaluate the effectiveness of current collection policies and procedures.
• Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
• Interact with Sales Team to research Customer Account issues.
• Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
• Other tasks as assigned

Skills You Bring

• Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position
• Minimum of 4 years of experience in a Customer Facing role
• 1-3 years of experience working in a Call Center
• Experience pulling and manipulating reports out of Experian.
• Associate degree required; bachelor's degree in accounting or finance preferred.
• Demonstrated proficiency in Math and Accounting skills.
• Demonstrated proficiency in Financial Analysis
• Intermediate knowledge of Microsoft Word Products, particularly Word and Excel
• Excellent written and oral communication skills; particularly in the case of persuasion and influence
• Self-motivation and initiative; Must be able to perform duties and responsibilities independently with minimal supervision.
• Strong attention to detail
• Strong analytical and problem-solving skills
• Excellent customer service and interpersonal skills
• A "right-first-time" attitude
• Strong organizational skills including the ability to successfully execute multiple projects.
• Strong personal and business ethics

Why Trulite

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.