Regional Clinical Manager

Gaudenzia, Inc.; Erie (Erie County); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Excellent Benefits

On The Job Training

Upward mobility

Educational assistance to help yougrow

Descripción de la vacante

Gaudenzia, Inc. in the United States seeks a Regional Clinical Manager to lead day-to-day clinical and operational management of behavioral health programs within a designated region.

The role ensures delivery of high-quality, compliant, patient-centered services while supporting staff development, clinical excellence, operational effectiveness, and regulatory compliance. Work is performed with considerable independence within established regulations, policies, and procedures.

Formación

• Bachelor's degree in Behavioral Health, Healthcare Administration, Nursing, Social Work, Psychology, or a related field.
• Clinical licensure REQUIRED (LCSW, LPC, LMFT, or equivalent).
• 5-7 years of progressively responsible experience in behavioral health or healthcare operations.
• Minimum of 2-3 years of supervisory or management experience.
• Experience managing clinical staff, programs, and operational processes.
• Experience utilizing EHR systems, quality metrics, and performance reporting tools.
• Demonstrated success in improving clinical outcomes and operational performance.
• Experience with and knowledge of business technology computer systems (EHR, HRIS, etc.).
• Related certifications (compliance, quality, administration, etc.).

Responsabilidades

• Provide leadership and oversight for assigned behavioral health programs and service lines.
• Monitor clinical operations to ensure quality, safety, efficiency, and consistency of care delivery.
• Support implementation of evidence-based practices and program initiatives.
• Ensure adherence to clinical documentation standards and treatment protocols.
• Collaborate with Clinical Supervisors, Program Directors, and Medical Providers to address operational and clinical needs.
• Monitor key clinical and operational performance indicators.
• Identify performance trends and implement corrective action plans when necessary.
• Support quality improvement initiatives and outcome measurement activities.
• Review client satisfaction data and assist in developing improvement strategies.
• Promote continuous improvement and accountability across assigned programs.
• Supervise, coach, and support clinical operational staff.
• Assist with recruitment, onboarding, training, and retention efforts.
• Conduct performance evaluations and support employee development plans.
• Foster a positive, collaborative, and inclusive work environment.
• Provide guidance related to clinical practice, client care, and operational processes.
• Ensure compliance with federal, state, local, and accrediting body requirements.
• Participate in audits, accreditation activities, and regulatory inspections.
• Monitor program adherence to organizational policies and procedures.
• Identify potential compliance risks and implement corrective actions.
• Support incident review, investigation, and follow-up activities.
• Assist in managing program budgets and resource allocation.
• Support workforce planning and coverage strategies.
• Collaborate with leadership to achieve clinical, operational and financial goals.
• Maintain positive relationships with community partners, referral sources, and healthcare providers.
• Participate in regional meetings and interdisciplinary committees.
• Collaborate with Human Resources, Finance, Quality, Compliance, and other support departments.
• Support community outreach and business development activities as assigned.

Conocimientos

Team leadership

Crisis management

Verbal & written communication

Data analysis

Program oversight

Educación

Bachelor's degree in Behavioral Health, Healthcare Administration, Nursing, Social Work, Psychology

Clinical licensure REQUIRED (LCSW, LPC, LMFT, or equivalent)

Herramientas

EHR systems

HRIS

KPI dashboards & reporting

Microsoft Office

Descripción del empleo

• Related certifications (compliance, quality, administration, etc.)

We need hope-bringers and changemakers - because the work we all do matters.

Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission:

Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

The Regional Clinical Manager is responsible for the day-to-day clinical and operational management of assigned behavioral health programs within a designated region. This role ensures the delivery of high-quality, compliant, and patient-centered services while supporting staff development, clinical excellence, operational effectiveness, and regulatory compliance. The Regional Clinical Manager serves as a key liaison between site leadership and regional leadership to ensure consistent implementation of organizational standards and achievement of performance goals.

Work is performed with considerable independence within established regulations, policies, and procedures.

Frequent travel between assigned sites may be required. May require on-call availability for operational or clinical issues.

Qualifications

• Bachelor's degree in Behavioral Health, Healthcare Administration, Nursing, Social Work, Psychology, or a related field.
• Clinical licensure REQUIRED (LCSW, LPC, LMFT, or equivalent)
• 5-7 years of progressively responsible experience in behavioral health or healthcare operations.
• Minimum of 2-3 years of supervisory or management experience.
• Experience managing clinical staff, programs, and operational processes.
• Experience utilizing EHR systems, quality metrics, and performance reporting tools.
• Demonstrated success in improving clinical outcomes and operational performance
• Experience with and knowledge of business technology computer systems (EHR, HRIS, etc.)
• Related certifications (compliance, quality, administration, etc.)

Your Responsibilities In This Role May Include

Essential Functions, Duties & Responsibilities

Clinical Operations Management

• Provide leadership and oversight for assigned behavioral health programs and service lines.
• Monitor clinical operations to ensure quality, safety, efficiency, and consistency of care delivery.
• Support implementation of evidence-based practices and program initiatives.
• Ensure adherence to clinical documentation standards and treatment protocols.
• Collaborate with Clinical Supervisors, Program Directors, and Medical Providers to address operational and clinical needs.

Quality & Performance Improvement

• Monitor key clinical and operational performance indicators.
• Identify performance trends and implement corrective action plans when necessary.
• Support quality improvement initiatives and outcome measurement activities.
• Review client satisfaction data and assist in developing improvement strategies.
• Promote continuous improvement and accountability across assigned programs.

Staff Leadership & Development

• Supervise, coach, and support clinical operational staff.
• Assist with recruitment, onboarding, training, and retention efforts.
• Conduct performance evaluations and support employee development plans.
• Foster a positive, collaborative, and inclusive work environment.
• Provide guidance related to clinical practice, client care, and operational processes.

Regulatory Compliance & Risk Management

• Ensure compliance with federal, state, local, and accrediting body requirements.
• Participate in audits, accreditation activities, and regulatory inspections.
• Monitor program adherence to organizational policies and procedures.
• Identify potential compliance risks and implement corrective actions.
• Support incident review, investigation, and follow-up activities.

Financial & Operational Support

• Assist in managing program budgets and resource allocation.
• Support workforce planning and coverage strategies.
• Collaborate with leadership to achieve clinical, operational and financial goals.

Stakeholder Collaboration

• Maintain positive relationships with community partners, referral sources, and healthcare providers.
• Participate in regional meetings and interdisciplinary committees.
• Collaborate with Human Resources, Finance, Quality, Compliance, and other support departments.
• Support community outreach and business development activities as assigned.

Skills

• Ability to lead a team and hold staff accountable
• Ability to manage crisis situations calmly and effectively
• Ability to manage crisis situations effectively and professionally.
• Strong verbal and written communication skills.
• Ability to establish positive working relationships with staff, clients, families, and community partners.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to interpret data, identify trends, and implement improvement strategies
• Ability to manage business technology and computers operating systems, including Microsoft Office Suites, HRIS and EHR Systems, and KPI dashboards and reporting.

What We Offer:

• Competitive Pay
• Excellent Benefits
• On The Job Training
• Upward mobility
• Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit: https://www.gaudenzia.org/careers/

Gaudenzia is proud to be an employer of choice

- and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us!

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.