340B Client Relationship Analyst

Walgreens; Deerfield (IL); On-site; USD 63,000 - 101,000; Full time

Job summary

Walgreens is seeking a client relations lead for its 340B program, serving as the primary point of contact for clients and internal Walgreens teams, managing day-to-day communications and audits.

You will drive program optimization, deliver reporting insights, and collaborate with IT, Legal, Sales to resolve issues, with travel up to 20%.

Qualifications

• Bachelor’s degree OR a high school diploma with three (3) years of client or account relationship experience.
• Experience diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
• Experience developing ways of accomplishing goals and meeting deadlines with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, and external clients).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience developing and delivering presentations to internal and external audiences.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• Willing to travel up to 20% of the time for business purposes (within state and out of state).

Responsibilities

• Maintains and strengthens client relationships by providing required services that meet the client’s needs.
• Serves as the subject matter expert to drive 340B program optimization opportunities.
• Owns the end to end resolution for any inquiries and issues while exhibiting professionalism and providing the highest level of service at all times.
• Leverages cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client and their overall 340B program performance.
• Solicits client feedback and determines process improvement solutions and recommends system enhancements.
• Advises client of any reporting changes and guides them through the changes. Analyzes client needs to develop more effective reporting.
• Provides necessary support needed to the client for 340B audits by providing an explanation of the data flow through the various systems.
• Participates in the client’s audit process and provides support on-site or remotely.
• Maintains records of client interactions, records details, complaints, comments, and action taken. Contacts clients to respond to inquiries or to notify them of investigation results and planned adjustments.
• Develops and fosters working relationships with various internal stakeholders (IT, Stores, Legal, Sales, etc.) to facilitate productive exchanges of information.
• Develops a thorough understanding of the 340B program. Strives to consistently improve the overall efficiency and marketability of the 340B program.
• Maintains knowledge of the healthcare and pharmacy services industry, continually, and uses that knowledge to identify ways and make recommendations, to improve the 340b program.

Skills

Client relationship management

Verbal and written communication

Presentation skills

Customer service

Analytical thinking

Travel readiness

Problem solving

Education

Bachelor’s degree

High school diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Summary:

This position will be the single point of contact for the clients and responsible for the day to day communication with clients, conducting program reviews, assisting clients through contract pharmacy audits, delivering program efficiency and optimization opportunities, and working with the necessary teams to identify and resolve issues in support of our clients. This position is also responsible for being the single point of contact for the various Walgreens internal teams from a client standpoint.

Job Responsibilities:

• Maintains and strengthens client relationships by providing required services that meet the client’s needs.
• Serves as the subject matter expert to drive 340B program optimization opportunities.
• Owns the end to end resolution for any inquiries and issues while exhibiting professionalism and providing the highest level of service at all times.
• Leverages cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client and their overall 340B program performance.
• Solicits client feedback and determines process improvement solutions and recommends system enhancements.
• Advises client of any reporting changes and guides them through the changes. Analyzes client needs to develop more effective reporting.
• Provides necessary support needed to the client for 340B audits by providing an explanation of the data flow through the various systems.
• Participates in the client’s audit process and provides support on-site or remotely.
• Maintains records of client interactions, records details, complaints, comments, and action taken. Contacts clients to respond to inquiries or to notify them of investigation results and planned adjustments.
• Develops and fosters working relationships with various internal stakeholders (IT, Stores, Legal, Sales, etc.) to facilitate productive exchanges of information.
• Develops a thorough understanding of the 340B program. Strives to consistently improve the overall efficiency and marketability of the 340B program.
• Maintains knowledge of the healthcare and pharmacy services industry, continually, and uses that knowledge to identify ways and make recommendations, to improve the 340b program.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s degree OR high school diploma and three (3) years of client or account relationship experience.
• Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
• Experience developing ways of accomplishing goals and meeting deadlines with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, and external clients).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience developing and delivering presentations to internal and external audiences.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• Willing to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s Degree and at least 2 years of client/customer service experience OR High School Diploma and 5 years of client or account relationship experience.
• Experience working in a client or account management environment.
• Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $63100 - $101200 / Salaried