Regional Claims Liaison II

Performance Contracting; Lenexa (KS); On-site; USD 66,000 - 101,000; Full time

Job summary

Performance Contracting in Lenexa, KS seeks a Regional Claims Liaison to manage auto and general liability claims from first report to closure. You will coordinate with vendors, including TPAs and attorneys, to drive timely, cost-effective resolutions and maintain a paperless Origami system.

You will train colleagues on best practices, build strong internal relationships, and adapt across lines of coverage. Local KC metro area preferred.

Qualifications

• Minimum 5 years of insurance experience supporting general liability claims.
• Multi-line commercial claims experience.
• Understanding of civil litigation process.
• Willingness to adapt and learn.
• Multitasking ability.
• Excellent communication skills.
• Proactive disposition.
• Customer service skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with branch operations and vendor partners to direct investigation, resolution strategy, and reserving.
• Build strong relationships with branch operations.
• Expand vendor partner relationships to achieve best-in-class results.
• Cross-train in other lines of coverage and multi-state jurisdictions.
• Maintain a paperless claim file in Origami Risk with well-documented notes.
• Provide in-person and virtual training on best practices to branch and field operations.
• Communicate clearly, both verbally and in writing, to ensure accuracy.
• Provide excellent customer service.

Skills

Insurance claims

Communication skills

Vendor management

Multitasking

Microsoft Office

Customer service

Job description

Job Description

PCG is seeking an experiencedRegionalClaims Liaison for its corporate operations located in Lenexa, KS. The primary responsibility of the position will be to diligently manage our internal claims process for Auto and General Liability Claims. This includes holding our vendors, including third-party claims administrators (TPA), attorneys, etc. accountable to achieve timely and cost-effective resolutions. TheRisk andInsurance Department at PCGisa closely integratedteam that provides support to all aspects of our company including Operations, Finance, Legal, Human Resources, Fleet, StrategicDevelopmentand others.Cross-trainingin the other disciplines within our team is critical.This individual will report directly to theManager, Risk & InsuranceClaims with duties to include:

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with our branch operations.
• Continually review, assess and expand our vendor partner relationships to achieve best-in-class results.
• Willingness to cross train in other lines of coverage and multi-state jurisdictions.
• Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
• Provide in-person and virtual training on best practices to our branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Salary range

$65,800-$101,000 annual salary plus a non-guaranteed annualized bonus program.

Basic Requirements

• Minimum of 5 years of insurance experience in a fast-paced environment supporting general liability claims.
• Multi-line commercial claims experience
• Understanding of civil litigation process
• Willingness to adapt and learn
• Multitasking ability
• Excellent communication skills
• Proactive disposition
• Customer Services skills
• Proficiency with Microsoft Office applications

Preferred Requirements

• Construction knowledge preferred
• Local to the KC metro area