Regional Career Services Representative

Ross Education Holdings; Mishawaka (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Monthly Pay - Direct Deposit

Job summary

Ross Education Holdings in Mishawaka, IN is seeking a Regional Career Services Representative to support students across campuses. The role focuses on developing externship sites, coaching career readiness, and placing graduates into programs and roles.

It requires 1–2 years of customer service with strong communication and organizational skills. The CSR works on-campus, with a schedule of weekdays and two evening shifts, under leadership of the Regional Career Service Manager.

Qualifications

• 1–2 years of proven customer service experience; 5+ years preferred.
• Must be able to work 2 evenings per week on campus.
• Good computer skills and ability to adapt to a fast-paced environment.
• Adhere to Ross Code of Conduct and Professional Ethics; on-campus role.

Responsibilities

• Generate new job leads to support multi-campus region.
• Develop relationships within medical communities served.
• Coordinate and place students in externships and jobs.
• Coach students on resume development and career prep.
• Maintain data integrity and track externship outcomes.
• Conduct regular outreach and maintain student communications.

Skills

Customer service

Communication skills

Organizational skills

Adaptability

Education

Associate’s degree

Bachelor’s degree preferred

Tools

MS Office

Job description

Job Details: Job Location: Mishawaka, IN - Mishawaka, IN 46545-2610, REGIONAL CAREER SERVICES REPRESENTATIVE

Ross Education Holdings, Inc.

Mishawaka – Campus based position

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Do you have customer service experience, mad people skills, solid organizational skills and a desire to learn and grow while helping others?

Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience

If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.

The Regional Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.

Job Development and Placement

• Generate new job leads to support multi-campus region
• Build professional relationships within the medical communities served
• Make sales/service calls via phone
• Convert leads to interviews and job placements
• Identify and resolve employer issues
• Communicate openings to students via phone, by mail, or in person
• Follow-up on all referrals, interviews and placements
• Document activity as required and ensure integrity of data
• Conduct 30/90-day graduate calls

Student Career Development

• Be proactive in developing and maintaining professional student relationships
• Initiate and maintain consistent communication with students to support externship and placement
• Assist students with resume development and career preparation
• Develop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunities
• Work with students on professional development (i.e. dress, attitude, communication, etc.)
• Demonstrate professional example for students to follow
• Coordinate and review student mock interviews
• Conduct one-on-one meetings with students/graduates as needed
• Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.

Externship Assignment and Development

• Identify and develop qualified externship sites and Affiliation Agreements to support students
• Coordinate and confirm student externship assignments
• Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
• Manage, secure and process documents required
• Track and report Externship outcomes as directed

Administrative

• Manage distribution and compilation of various surveys and meet required metrics
• Assure accuracy of student records and compliance with ABHES requirements
• Manage applicable student records/data in LMS
• Assist with placement verification as needed

Expected Outcomes

• Achieve required minimum of 70% placement rate for each program
• Achieve required minimum of 40% Extern to Hire rate
• Meet established job development activity goals
• Improve On-time Completion YOY
• Achieve Employer and Student survey results of 90% or greater
• Compliance with ABHES requirements and successful internal reviews
• Perform related work as required

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

RCSR Requirements: Requirements

• Associate’s degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor’s Degree preferred.
• 1-2 years of proven customer service experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferred
• Must be able to work 2 evenings/week on campus
• Good computer skills, flexibility and a go with the flow attitude will be key for success in this position
• Adhere to Ross Code of Conduct and Professional Ethics
• Ability to communicate effectively
• Ability to adapt quickly in fast-paced work environment
• Sufficient ability to move around the building. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• Adhere to Ross Code of Conduct and Professional Ethics
• Position is on campus - not remote

Ross is an Equal Opportunity Employer