Regional Career Services Representative

Ross Medical Education Center; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Job summary

Ross Education Holdings, Inc. in Grand Rapids is seeking a Regional Career Services Representative to work on campus.

You will develop externships, coach students, and coordinate job placement activities while building relationships with local medical employers. This full-time, on-site role requires 1-2 years of customer service and the ability to work two evenings per week on campus; a two-year degree minimum, with a bachelor's preferred.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1-2 years of proven customer service experience.
• 5+ years in related roles preferred.
• Must be able to work 2 evenings per week on campus.
• Strong computer skills and adaptability.

Responsibilities

• Develop and place externships, identify qualified sites.
• Coordinate with campus leadership and students on career development.
• Maintain communication with students via phone, email, and in person.
• Document activities and track metrics per ABHES guidelines.
• Support resume development and mock interviews.

Skills

Customer service experience

Communication skills

Organizational skills

Interpersonal skills

Adaptability

Education

Associate’s degree

Bachelor’s degree preferred

Tools

MS Office

Job description

REGIONAL CAREER SERVICES REPRESENTATIVERoss Education Holdings, Inc.Grand Rapids – Campus based positionSchedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.Do you have customer service experience, mad people skills, solid organizational skills and a desire to learn and grow while helping others?Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student ExperienceIf these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.The Regional Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.Job Development and PlacementGenerate new job leads to support multi-campus regionBuild professional relationships within the medical communities servedMake sales/service calls via phoneConvert leads to interviews and job placementsIdentify and resolve employer issuesCommunicate openings to students via phone, by mail, or in personFollow-up on all referrals, interviews and placementsDocument activity as required and ensure integrity of dataConduct 30/90-day graduate callsStudent Career DevelopmentBe proactive in developing and maintaining professional student relationshipsInitiate and maintain consistent communication with students to support externship and placementAssist students with resume development and career preparationDevelop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunitiesWork with students on professional development (i.e. dress, attitude, communication, etc.)Demonstrate professional example for students to followCoordinate and review student mock interviewsConduct one-on-one meetings with students/graduates as neededMaintain regular contact with unplaced graduates via weekly calls, appointments, etc.Externship Assignment and DevelopmentIdentify and develop qualified externship sites and Affiliation Agreements to support studentsCoordinate and confirm student externship assignmentsCollaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)Manage, secure and process documents requiredTrack and report Externship outcomes as directedAdministrativeManage distribution and compilation of various surveys and meet required metricsAssure accuracy of student records and compliance with ABHES requirementsManage applicable student records/data in LMSAssist with placement verification as neededExpected OutcomesAchieve required minimum of 70% placement rate for each programAchieve required minimum of 40% Extern to Hire rateMeet established job development activity goalsImprove On-time Completion YOYAchieve Employer and Student survey results of 90% or greaterCompliance with ABHES requirements and successful internal reviewsPerform related work as requiredBenefitsHealth, Dental & Vision InsurancePaid Time Off401(k)Life InsuranceTuition ReimbursementMonthly Pay - Direct DepositRequirementsAssociate’s degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor’s Degree preferred.1-2 years of proven customer service experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferredMust be able to work 2 evenings/week on campusGood computer skills, flexibility and a go with the flow attitude will be key for success in this positionAdhere to Ross Code of Conduct and Professional EthicsAbility to communicate effectivelyAbility to adapt quickly in fast-paced work environmentSufficient ability to move around the building. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term \"qualified individual with a disability\" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.Adhere to Ross Code of Conduct and Professional EthicsPosition is on campus - not remoteRoss is an Equal Opportunity Employer