Regional Business Operations Leader - T&I

WSP Global Inc.; Miami (FL); On-site; USD 205,000 - 333,000; Full time

Job summary

WSP USA is seeking a Regional Business Operations Leader to join the Region Leadership Team. The role oversees delivery of projects, drives P&L performance, and supports EBITDA, DSO, utilization, and backlog across Southeast and West Coast regions.

The ideal candidate will guide PMs, coordinate with regional finance, and lead process improvements to enhance project performance and client satisfaction while promoting inclusion and diversity initiatives. Travel across the USA is required.

Qualifications

• Bachelor’s degree or equivalent in IT/Engineering fields.
• 15+ years of relevant post-education experience.
• Active member of local/national professional practice organizations.
• Demonstrates excellence in technical performance and oversight.
• Ability to foster teamwork and supervise professional deliverables.

Responsibilities

• Support Regional Management with consultation and reporting on project/cost center performance.
• Assist in budget assessment and financial planning with Region Leadership.
• Collaborate with business lines on operational aspects and project delivery.
• Monitor high-risk projects and assist in plan development for margin preservation.
• Coordinate with Region Finance Manager to improve cash flow and data exchange.
• Oversee Project Delivery Managers to ensure project reviews are conducted and risks identified.
• Support development of annual budget and forecasting processes.
• Travel to Region offices as necessary to fulfill duties.

Education

Bachelor’s Degree or equivalent in IT, Computer Science, Engineering, or related field

15+ years of relevant post-education experience

Change management

Analytical techniques and modeling

Collaborative, drives consensus

Tools

ITIL Foundations

Job description

Regional Business Operations Leader

This Opportunity

The Region Business Operations Leader will be part of the WSP USA's Region and Regional T&I Leadership Team with primary responsibility for overseeing the successful delivery of projects and supporting the Region Leadership with all aspects of the P& L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality and safety. The Region Operations Leader will work with the Regional and Office Management to aid Project Managers (PMs) in the successful delivery of quality projects, client satisfaction, and all operational aspects of the business.

This role can sit in any of our offices in the Southeast or West Coast.

Your Impact

Duties and Responsibilities

General duties and expectations of the Region Business Operations Leader include:

• Support Regional Management, Region Management and Business Operations Leader (BOL) by providing consultation and reporting, including reporting on potential issues that could affect project or cost center performance.
• Support the Regional Business Development Director with assessment of opportunities and budgets.
• Partner with business lines on all operational aspects of the business.
• Support the identification of projects that need action plans, support PMs with plan development, and monitor high-risk projects working with the PMs, Office Leaders and Region Leaders to ensure successful margin preservation.
• Manage Region Project Delivery Manager (PDM) team, monitor PDM project activities/reviews, identify and train new PDMs as needed.
• Support Region in reviewing and development of actions to lead and improve cash flow
• Assist Project Delivery and Excellence (PED) for regional project operations consistency and reporting.
• Provide project and Region financial analyses and coordination with Region Finance Director.
• Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning.
• Travel to Region offices as necessary to perform Region Operations Leader (ROL) duties.
• Contribute to the continual improvement and implementation of the Project Delivery process.
• Identify and implement opportunities for enhancement of overall project performance and project management practices.
• Promote and monitor project-based quality processes.
• Perform other related duties as directed by the Business Executive, Region Leader and Business Operations Leader, Key performance indicators include EBITDA, Organic Growth, Days Sales Outstanding, Utilization, Backlog, promoting Inclusion & Diversity initiatives and adherence to WSP’s Guiding Principles.

Duties include supporting

• Project Managers
  • Support PMs with pricing model development and review. The goal is to maximize margin and pricing to win. Pricing should be focused on providing Direct Labor Multipliers (DLM) to meet business line budget expectations.
  • Support PMs with the review of proposal development relative to RDOA triggers, Region/RCR/GAP review materials and scheduling of RDOA review meetings.
  • Support PMs with the opening of project opportunities and projects in Horizon.
  • Provide operational training when appropriate.
• Local Business Leaders (LBL) Support
  • Support LBLs in personnel issues and operational items as needed
  • Travel to various offices/cost centers as necessary.
• Finance
  • Coordinate with Region Finance Manager (DFM) and Project Financial Analyst (PFA) Manager to facilitate proper financial data exchange.
  • Take necessary actions to lead and improve cash flow.
• Project Delivery Managers (PDMs)
  • Coordinate with Project Delivery Managers (PDMs) to:
  • Monitor that appropriate Project Reviews are being conducted in the region.
  • Oversee PDMs and confirm they are performing their duties.
    • Identification of project execution risk.
    • Evaluation of PM performance.
    • Identification of challenged projects tracking, financial impacts and corrective action plans.
  • Ensure appropriate proactive enhanced project reviews are being conducted on high risk/large value/Alternative Delivery projects and any necessary follow up is done.
  • Identify projects that are in distress and provide the oversight necessary to correct the issues.
  • Develop recovery teams as necessary to correct unsatisfactory project performance.
  • Ensure any needed corrective deficiencies identified in project audits are addressed.
  • Oversee aspects of Project Manager and Delivery Training are being conducted and the PED processes are being followed.
  • Provide independent research and contribution to the betterment of Project Operations procedures.

Expertise

• Leverages our broad technical experience to enhance current and new service offerings.
• Fosters the development of new and emerging innovations to remain the trusted thought leaders in our industry.
• Advances the strategic direction of the Region and positions the Region and region for sustained and continued growth consistent within the context of the strategic plan.
• Encourages, supports and promotes the technical and professional development of all staff within WSP.

Clients

• Sets clients at the center for all we do, helping them be “Future Ready” through sustainable planning and design, and prepared for emerging market disrupters.
• Brings an expanded view and integrated response to complex challenges by leveraging our full suite of offerings across all end markets.
• Uses our extended reach across regions, Regions, offices and the globe to foster new and innovative client delivery.
• Deploys our unique expertise and perspective to create new value for clients and provides civic and industry leadership within the Region.
• Promotes cross-selling efforts across all business lines in coordination with Region, Region, National Business Lines, Marketing Excellence Center and Pursuit Management.
• Pulls together the best teams to maximize productivity including bringing in technical expertise as applicable to best solve client challenges.

People & Culture

• Support integration of the best industry talent by fostering a work environment that is collaborative, values inclusion and diversity and invites broad, creative thinking – crafting a more attractive place to work, grow and thrive.
• Emphasizes employee training and development to create a unique work experience.
• Supports in strategic recruitment, promotional programs and performance management focused on the employee experience, wellness and safety.
• Inspires, motivates and promotes the best of WSP to our clients and communities to ensure strong employee engagement and morale.
• Supports programs such as Safety, Sustainability and Ethics & Compliance.

Operational Excellence

• Develops Region growth, forecast and business development strategy in collaboration with Region Business Line Leaders and National Business Lines.
• Prioritizes investments to enhance WSP’s ability to deliver high quality, sustainable projects for clients bringing the best tools and practices available to market.
• Optimizes the client and employee experience through regular review and implements process improvements and automation.
• Focuses on innovation and enhancing health & safety, quality and sustainable standards.
• Assembles the best teams to maximize productivity including bringing in technical expertise as applicable to best solve client challenges.
• Develop draft Region Period Report (monthly) working with leadership team
• Develop draft Region Period Report (monthly) working with leadership team.
• Monitor and support internal and ISO audit activities for the Region.

Who You Are

Required Qualifications

• Bachelor’s Degree or equivalent in IT, Computer Science, Engineering, or related field.
• 15+ years of relevant post education experience.
• Active member of local and/or national professional practice organization.
• Actively participates in local professional practice organization including attending meetings and conferences.
• Demonstrates excellence in providing high quality technical performance and oversight through innovative thinking and application of state-of-the-art tools
• Competence in analytical techniques and modeling in tackling technical problems with some complexity.
• Demonstrates excellence in providing high quality level technical performance within the state-of-the-practice and innovative thinking when opportunities arise.
• Ability to foster general teamwork by interacting well with others and supervising high quality professional deliverables on tasks and assignment.
• Ability to work in a multi-dimensional organization in an open and collaborative manner.
• Broad knowledge of and experience with technical and project delivery.
• Understands the trends in the industry;
• Experience with change management;
• Collaborative, drives consensus;
• Ability to innovate and re-think the conventional approach to client and employee engagement;
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.
• Strong ability to quickly adapt to change and demonstrate flexibility to a variety of schedules and hours to meet business needs.
• Frequent travel required throughout the USA.

Preferred Qualifications

• Enhancing credentials and certification(s) such as Master’s Degree, ITIL Practice Certification, ITIL, V3 Foundations, etc.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $205,000 - $333,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $205,000 - $313,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.