Regional Business Office Manager

CareCore Health; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Mileage reimbursement for travel بين顏

401(k) Retirement Plan

Supplemental Insurance Options

Life Insurance

Employee Discount Program

Continuing Education Opportunities

Job summary

CareCore Health seeks an experienced Regional Business Office Manager to oversee business office operations across 13 skilled nursing facilities in Ohio. The role manages AR, Medicaid Pendings, and resident income collections, providing training and accountability for BOMs while driving performance and compliance.

Travel between facilities is required. The ideal candidate will have strong leadership, analytical, and problem-solving skills, plus extensive knowledge of Medicaid, PCC, and billing

Qualifications

• Minimum 3 years of BOM experience in skilled nursing or long-term care.
• Regional or multi-facility oversight experience preferred.
• Strong working knowledge of Ohio Medicaid and PCC.
• Experience with Medicaid Pendings, accounts receivable, aging, and private-pay collections.
• Knowledge of Medicare, Medicaid, Managed Care, and third-party billing.

Responsibilities

• Oversee BOMs across 13 SNFs.
• Manage AR, aging reports, Medicaid Pendings, and collections.
• Ensure timely billing, collections, and follow-up on balances.
• Provide training and guidance to BOMs.
• Set expectations and monitor performance against financial goals.
• Identify issues and implement corrective actions.
• Review aging and performance trends for improvement opportunities.
• Oversee Medicaid Pending applications and redeterminations.
• Ensure compliance with payer requirements.
• Conduct audits for accuracy and consistency.
• Collaborate with Administrators and leadership to address concerns.
• Drive process improvements and workflow efficiency.
• Manage priorities across facilities with timely issue resolution.

Skills

Regional leadership

Accounts receivable

Medicaid PCC

Billing & collections

Training & supervision

Data analysis

Microsoft Excel

Travel willingness

Tools

PointClickCare (PCC)

Microsoft Excel

Job description

CareCore Health is seeking an experienced, highly organized, and results-driven Regional Business Office Manager to oversee business office operations across multiple skilled nursing and long-term care facilities in Ohio.

The ideal candidate will have a strong background in skilled nursing facility (SNF) business office operations, exceptional leadership skills, and a proven ability to manage accounts receivable, Medicaid Pendings, and collections. This position requires a proactive, independent professional who can identify challenges, implement solutions, and ensure accountability across multiple facilities.

Responsibilities

• Oversee and support Business Office Managers (BOMs) across 13 skilled nursing facilities.

• Monitor and manage accounts receivable, aging reports, Medicaid Pendings, private-pay collections, and resident income collections.

• Ensure timely and accurate billing, collections, and follow-up on outstanding balances.

• Provide training, guidance, and ongoing support to facility Business Office Managers.

• Establish clear expectations, monitor performance, and hold BOMs accountable for assigned responsibilities, deadlines, and financial goals.

• Identify performance concerns, provide constructive feedback, and implement corrective action plans when necessary.

• Review aging reports and financial performance to identify trends, collection opportunities, and areas requiring improvement.

• Oversee Medicaid Pending applications, redeterminations, and follow-up to minimize delays in reimbursement.

• Ensure compliance with applicable Medicare, Medicaid, and other payer requirements.

• Conduct regular business office reviews and audits to ensure accuracy, consistency, and compliance.

• Collaborate with facility Administrators, regional leadership, and corporate teams to address financial and operational concerns.

• Identify opportunities to improve processes, streamline workflows, and strengthen overall business office performance.

• Manage competing priorities across multiple facilities while ensuring consistent follow-through and timely resolution of issues.

Qualifications

• Minimum 3 years of Business Office Manager experience in a skilled nursing or long-term care setting required.

• Previous regional or multi-facility business office oversight experience strongly preferred.

• Strong working knowledge of Ohio Medicaid and PointClickCare (PCC) required.

• Extensive experience with Medicaid Pendings, accounts receivable, aging management, private-pay collections, and resident income collections.

• Strong understanding of Medicare, Medicaid, Managed Care, and third-party billing processes.

• Demonstrated experience training, supervising, and holding Business Office Managers or business office teams accountable.

• Proven leadership skills with the ability to identify performance concerns, coach employees, and drive measurable improvements.

• Highly organized with the ability to manage multiple facilities, deadlines, and competing priorities.

• Self-motivated and proactive, with the ability to independently identify issues, develop solutions, and follow through without ongoing direction.

• Excellent communication, analytical, and problem-solving skills.

• Proficiency in Microsoft Office, particularly Excel, and financial reporting.

• Ability and willingness to travel regularly between assigned facilities.

Benefits

CareCore Health offers a competitive benefits package, including:

• Medical, Dental, and Vision Insurance

• Paid Time Off and Paid Holidays

• Mileage reimbursement for approved business-related travel between facilities.

• 401(k) Retirement Plan

• Supplemental Insurance Options

• Life Insurance

• Employee Discount Program

• Continuing Education Opportunities

Join Our Team

At CareCore Health, we are committed to supporting our facilities with strong leadership, operational excellence, and a collaborative approach to success. We are looking for a Regional Business Office Manager who takes ownership of their responsibilities, leads by example, and is committed to developing strong, accountable business office teams.