Regional Branch Manager

BayPort Credit Union Brand; Newport News (VA); Presencial; USD 96.000 - 144.000; Jornada completa

Descripción de la vacante

BayPort Credit Union Brand is seeking a Branch Manager to oversee multiple Newport News locations, driving service excellence and branch performance. The role involves coaching branch staff, ensuring regulatory compliance, and delivering member-focused solutions.

You will lead a team, collaborate with departments, and implement strategies to enhance productivity and profitability, while staying current with industry trends and regulatory changes in the credit union sector.

Formación

• Education equivalent to a bachelor’s degree from an accredited college or university; equivalent work experience will be considered.

Responsabilidades

• Oversee day-to-day operations of multiple branch locations, ensuring compliance with policies, procedures, and regulatory requirements.
• Monitor branch performance metrics such as member satisfaction, transaction volume, loan portfolio growth, and profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability; lead, mentor, and motivate branch managers and staff to achieve goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive, inclusive work environment that promotes teamwork and employee engagement.
• Support a member-centric culture focused on delivering exceptional service and building relationships with members.
• Stay informed about industry trends, best practices, and regulatory changes affecting credit unions.
• Participate in joint-call efforts with Branch Manager/Business Development Officer to SEGs and prospects.
• Collaborate with Retail Operations Manager to ensure operational soundness of branches.
• Identify opportunities for process improvements and development of new products, services, or tools.
• Perform other duties as assigned.

Conocimientos

Branch management

Leadership

Coaching

Customer service

Communication

Microsoft Office

Retail lending

Teamwork

Educación

Bachelor’s degree or equivalent

Herramientas

Microsoft Office

Descripción del empleo

• Salary Range : $96,138.40 USD to $144,207.60 USD

Locations

Showing 1 location

BayPort Way Corporate
Newport News, VA 23606, USA

Description

POSITION SUMMARY:

This position reports to the Vice President of Retail Banking. This position collaborates with various internal departments regarding service delivery and partners with Human Resources to address employee relations and personnel situations involving staff at assigned branch locations. This position leads the assigned Branch Management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Oversee the day-to-day operations of multiple branch locations, ensuring compliance with credit union policies, procedures, and regulatory requirements.
• Monitor branch performance metrics, such as member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability.
  Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Champion a member-centric culture focused on delivering exceptional service and building long-lasting relationships with members.
• Stay abreast of industry trends, best practices, and regulatory changes affecting the credit union industry.
• Participate in joint-call efforts with Branch Manager and/or Business Development Officer to SEGs and prospects.
• Work closely with Retail Operations Manager to ensure operational soundness of assigned branches.
• Identify areas of opportunity or process improvement; to include, but not limited to, development of new products, services or tools to enhance the teammate and/or member experience.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Required Education: Education equivalent to a bachelor’s degree from an accredited college or university; equivalent work experience will be considered.

Required Experience: 5-8 years branch management experience, to include retail lending. 3-5 years previous experience managing multiple locations is desirable. Demonstrates sales and service management experience.

Required Knowledge: Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations. Understanding of service culture with proven relationship building success.

Skills and Abilities:

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Strong computer proficiency with at least an intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills to include the ability to clearly communicate job expectations and performance feedback.
• Ability to coach, motivate and develop others.
• Strong problem-solving skills with solution-based thinking.
• Demonstrated member-centric and service mindset.
• Demonstrated leadership qualities.
• Ability to multi-task and meet deadlines.
• Ability to remain calm under pressure situations.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.