Regional Branch Manager

Millennium Bank; Chattanooga (TN); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Life & AD&D insurance

401(k) with match

Employee Assistance Program

Paid time off

Paid holidays

Job summary

Millennium Bank in Tennessee seeks an experienced Regional Branch Manager to lead multiple full-service branches, drive performance, and develop staff. The role focuses on customer service, business development, lending oversight, and operational excellence across the assigned market.

You will partner with senior leadership, manage risk, and champion a culture of accountability and service while expanding banking relationships and community presence.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred, or equivalent banking experience.
• Minimum of 5 years of banking experience preferred.
• Previous branch management or multi-branch leadership experience preferred.
• Working knowledge of federal and state banking regulations.

Responsibilities

• Provide leadership and direction for multiple branch locations, ensuring consistent execution of Bank policies, procedures, and service standards.
• Coach, mentor, and develop branch leaders and employees to achieve goals.
• Oversee hiring, onboarding, training, performance management, and employee development.
• Establish clear expectations and regularly communicate goals and performance objectives.
• Conduct staff meetings and promote teamwork, accountability, collaboration, and a positive work environment.
• Oversee customer service, branch operations, deposits, loans, and risk management.
• Monitor branch performance, deposits, loan portfolios, sales activity, customer satisfaction, and audit results.
• Ensure compliance with applicable regulations and Bank policies.
• Support and oversee consumer lending activities, underwriting, documentation, and closing.
• Promote a consistent sales and service culture across locations.
• Join community activities to strengthen presence and reputation.

Skills

Leadership

Business development

Sales skills

Operations management

Relationship building

Decision making

Communication skills

Analytics

Time management

Education

Bachelor's degree

Job description

At Millennium Bank, we believe banking is about more than transactions—it’s about relationships. Founded on a personalized, community-focused approach to banking, we are proud to serve businesses, families, and communities across Tennessee, Florida, and Georgia. Our team takes the time to understand our customers and provide thoughtful financial solutions that help them succeed.

About the Position

We are seeking an experienced Regional Branch Manager to provide leadership and oversight for multiple full-service branch offices within an assigned market. This position is responsible for branch performance, employee development, customer service, business development, lending, operational excellence, and compliance.

The Regional Branch Manager serves as a key leader within the Retail Banking team, working closely with branch managers and employees to achieve business goals, strengthen customer relationships, develop new business, and maintain a strong culture of service and accountability.

Key Responsibilities

Regional Leadership & Team Development

• Provide leadership and direction for multiple branch locations, ensuring consistent execution of Bank policies, procedures, and service standards.
• Coach, mentor, and develop branch leaders and employees to achieve individual, branch, and regional goals.
• Oversee hiring, onboarding, training, performance management, and employee development in partnership with senior leadership and Human Resources.
• Establish clear expectations and regularly communicate goals, priorities, policy changes, and performance objectives.
• Conduct staff meetings and promote teamwork, accountability, collaboration, and a positive work environment.
• Serve as a resource for branch leaders in resolving employee and operational issues.

Business Development & Customer Relationships

• Develop and execute strategies to grow deposits, loans, cash management services, and other banking relationships within the assigned market.
• Build and maintain strong relationships with customers, prospects, community leaders, and other centers of influence.
• Lead business development efforts through customer calls, referrals, community involvement, sales activities, and relationship management.
• Promote the Bank's products and services while identifying opportunities to deepen existing relationships and attract new customers.
• Participate in community and professional activities that strengthen the Bank's presence and reputation in the market.
• Resolve escalated customer concerns and ensure a consistently high level of customer service across branch locations.

Branch Operations, Lending & Risk Management

• Oversee the efficient daily operation of assigned branches, including customer service, transaction processing, cash management, security, and operational controls.
• Monitor branch performance, deposits, loan portfolios, sales activity, customer satisfaction, and audit results.
• Ensure appropriate controls are in place to minimize operational losses, fraud, and other risks.
• Support and oversee consumer lending activities, including loan requests, underwriting, documentation, and closing.
• Monitor loans and lines of credit to ensure compliance with established terms, policies, and procedures.
• Ensure branch operations and lending activities comply with applicable federal and state regulations and Bank policies.
• Exercise sound judgment when making decisions involving customer transactions, operational risk, and potential loss exposure.

Performance & Strategic Execution

• Establish and monitor performance objectives for assigned branches and develop action plans to achieve business and financial goals.
• Analyze branch performance and identify opportunities for growth, improved efficiency, stronger customer relationships, and increased profitability.
• Partner with the Director of Retail Banking and other Bank leaders to implement strategic initiatives and improve overall branch performance.
• Promote a consistent sales and service culture across all assigned locations.
• Support collaboration among Retail Banking, Commercial Lending, Operations, and other departments to provide comprehensive solutions for customers.
• Remain flexible and assist other branches or departments as business needs require.
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability
• 401(k) with Employer Matching
• Employee Assistance Program (EAP)
• Generous Paid Time Off
• Up to 11 Paid Holidays

Education & Experience

• High school diploma or GED required.
• Bachelor's degree in Business, Finance, Accounting, or a related field preferred; equivalent banking experience may be considered.
• Minimum of 5 years of banking experience preferred.
• Previous branch management or multi-branch leadership experience preferred.
• Previous supervisory or management experience required/preferred.
• Cash handling and retail banking experience preferred.
• Working knowledge of federal and state banking regulations.

Skills & Qualifications

• Proven ability to lead, coach, motivate, and develop banking professionals.
• Strong business development and sales skills with the ability to grow relationships and revenue.
• Strong knowledge of branch operations, retail banking, consumer lending, and banking products and services.
• Ability to build and maintain relationships with customers, community members, and business partners.
• Sound judgment and decision-making skills, particularly when balancing customer service with operational, credit, fraud, and financial risk.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to analyze branch performance and develop strategies to achieve business objectives.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple locations, priorities, and initiatives while maintaining accountability for results.
• High level of professionalism, integrity, confidentiality, and commitment to customer service.

What Success Looks Like

Success in this role means developing strong branch teams, maintaining consistent operational and service standards across assigned locations, growing customer relationships and business opportunities, achieving branch and regional goals, and creating a culture of accountability, teamwork, and exceptional customer service.

Join Our Team

If you are an experienced banking leader who enjoys developing people, growing customer relationships, building business, and leading high-performing branch teams, we invite you to explore the opportunity to join the Millennium Bank team.

Millennium Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

All candidates must satisfy a background screening including credit history, drug screen, and criminal records.