Regional Branch Leader: Growth & Service Excellence

World Acceptance Corporation; West Columbia (SC); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays, sick days, vacation

Job summary

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches across a defined region. You will lead by example, ensure exceptional service, and drive adherence to compliance and performance goals.

You will mentor branch teams, address customer needs with loan products and tax services, and promote company offerings to support financial success in the communities we serve.

Qualifications

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Skills

Leadership

Communication

Customer service

Strategic thinking

Coaching/mentoring

Team collaboration

Job description

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches across a defined region. You will lead by example, ensure exceptional service, and drive adherence to compliance and performance goals.

You will mentor branch teams, address customer needs with loan products and tax services, and promote company offerings to support financial success in the communities we serve.