Regional Banking Manager

City National Bank; Morgantown (WV); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical and dental coverage

401K matching program

Tuition reimbursement

Vacation and sick leave

Job summary

City National Bank in Morgantown, West Virginia is seeking a Regional Retail Banking Manager to oversee operations and growth of retail banking branches. The ideal candidate will have strong leadership skills, a proven track record in retail banking, and excellent customer service abilities.

This role requires significant engagement with the community and collaboration with branch managers to drive performance and maintain compliance with banking regulations. Benefits include competitive pay, medical coverage, and opportunities for professional development.

Qualifications

• Minimum of 7-10 years of experience in retail banking, with at least 3-5 years in a managerial role.
• Exceptional customer service and relationship management skills.
• Excellent understanding of banking regulations and compliance requirements.

Responsibilities

• Develop and implement strategies to drive business growth across the region.
• Oversee the performance of retail bank branches to achieve goals.
• Lead community engagement activities for the region.

Skills

Leadership

Customer service

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Business Administration, Finance, or related field

Master's degree preferred

Tools

Microsoft Office Suite

Banking software

Job description

Job Title: Regional Retail Banking Manager

About City National Bank

Nationally recognized for our award-winning customer service and as one of the most highly rated banks in America year after year. City offers competitive pay, vacation, sick leave, medical and dental coverage, a matching 401K program and tuition reimbursement, among other benefits.

City’s healthy corporate culture offers stability, flexibility, personal and professional development opportunities and a career path for those interested. We also support efforts to serve the community by getting involved in activities that interest you and make your town a better place to live and work.

Job Summary

The Regional Retail Banking Manager is responsible for overseeing the operations, performance, and growth of retail banking branches within an assigned region. This role involves developing and implementing strategic plans, leading community engagement efforts, ensuring customer satisfaction, driving sales, and ensuring compliance with banking regulations. The region manager will lead branch managers and staff to achieve financial targets, enhance service delivery, and maintain operational efficiency.

Key Responsibilities

• Develop and implement strategies to drive business growth and profitability across the region.
• Oversee the performance of multiple retail bank branches to ensure they meet sales, revenue, and customer service goals.
• Lead, coach, and develop branch managers and teams to enhance performance and professional growth.
• Lead community engagement activities for the region and be actively involved in local community organizations.
• Monitor and ensure compliance with banking regulations, company policies, and industry standards.
• Analyze market trends and customer needs to enhance product offerings and service delivery.
• Establish and maintain strong relationships with customers, business partners, and key stakeholders.
• Implement effective risk management policies to minimize financial and operational risks.
• Work collaboratively with marketing, product development, and other departments to improve customer experience and engagement.
• Prepare and present performance reports to senior management and stakeholders.
• Ensure that operational efficiency and high-quality service are consistently maintained across all branches.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Finance, Banking, or a related field (Master’s degree preferred).
• Minimum of 7-10 years of experience in retail banking, with at least 3-5 years in a managerial role.
• Strong leadership and team management skills.
• Excellent understanding of banking regulations and compliance requirements.
• Proven track record of achieving sales targets and driving business growth.
• Exceptional customer service and relationship management skills.
• Analytical mindset with strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in banking software and Microsoft Office Suite.
• As required, must be compliant with Loan Officer Qualification Requirement of the SAFE Mortgage Licensing Act and Regulation Z.
• The role requires frequent travel within the assigned region to visit branches and attend meetings.
• May involve extended work hours to meet business needs and deadlines.
• Typically, the employee may sit to perform their work. However, there may be some standing, walking, bending and carrying of light items in the course of work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This position is ideal for a strategic, results-driven professional with a strong background in retail banking and a passion for leadership, community, and customer service. If this is you, we encourage you to apply!