Regional Banking Manager

St.-Mary; Manchester (NH); On-site; USD 118,000 - 139,000; Full time

Job summary

St.-Mary is seeking a Regional Manager II to lead a large retail branch network across multiple markets, driving strategy, performance, and member relationships to support growth. This leadership role emphasizes coaching, collaboration, and a strong governance mindset.

You will oversee 7+ branches with a $1B+ deposits portfolio, partner with cross-functional teams, and travel to engage communities, ensure compliance, and advance financial literacy.

Qualifications

• Minimum of ten years in retail sales management with at least five years in member relationship management.
• Proven track record of achieving sales targets, successful lending, compliance and branch operations.
• Progressive leadership experience in retail banking, credit union operations, or financial services.
• Strong understanding of retail banking products, branch operations, compliance, risk management, and member relations.
• Ability to coach leaders, manage performance, build teams, and lead through change.
• Community involvement and financial literacy experience preferred.

Responsibilities

• Provide leadership, coaching, and direction to Member Experience Managers; establish expectations and accountability.
• Support regional deposit, loan, membership, and relationship growth; promote sales routines and engagement strategies.
• Participate in community events and financial literacy initiatives; strengthen the Credit Union’s reputation and impact.
• Partner with Operations to ensure policy compliance; identify risks and implement corrective action.
• Monitor regional results and assist with budget planning and expense management; report to senior leadership.
• Recruit and develop talent; work with HR on employee relations and leadership development.
• Collaborate with internal partners; communicate regional needs and share best practices.

Skills

Leadership

Communication

Data analysis

Problem solving

Time management

Member focus

Financial acumen

Adaptability

Community representation

Organization

Education

Bachelor’s degree in business, Finance, Marketing, Management, or related field

Job description

• Pay or shift range: $117,972 USD to $138,791 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Under the direction of the SVP, Retail Sales the Regional Manager II provides leadership and oversight for a large retail branch network across multiple markets or higher-complexity regions. The Regional Manager II partners with Member Experience Managers and cross-functional teams to ensure consistent execution of retail strategies and alignment with organizational goals. This position typically oversees 7 or more branches, supports multiple or high-complexity markets, and manages a regional portfolio of $1B+ in total deposits.

Key Responsibilities

• Regional Leadership and Performance: Provide leadership, coaching, and direction to Member Experience Managers establish clear expectations and accountability; promote relationship-based service culture; conduct regular branch visits; monitor performance trends and develop action plans.
• Sales Growth and Business Development Partnership: Support regional deposit, loan, membership, and relationship growth; partner with Business Development Team Lead; ensure branch teams identify and refer business opportunities; reinforce branch ownership of member relationships; promote sales routines and engagement strategies.
• Community Engagement and Financial Literacy: Serve as a visible leader in the region; participate in community events and financial literacy initiatives; ensure branch engagement in local communities; strengthen Credit Union’s reputation and impact.
• Operations, Risk, and Compliance Partnership: Partner with Operations Manager to ensure operational execution; enforce policies, procedures, and compliance; identify risks and collaborate on corrective action; promote efficiency and accountability.
• Financial and Performance Management: Monitor regional results and analyze data; support budget planning and expense management; communicate updates and action plans to senior leadership.
• Talent Development and Leadership: Recruit, develop, and coach Member Experience Managers; provide performance feedback; partner with HR on employee relations and leadership development; build leadership pipeline and foster a positive culture.
• Cross-Functional Collaboration: Collaborate with internal partners; communicate regional needs; support organizational initiatives; share best practices and promote consistency.

Core Skill Competencies

• Communication and relationship-building abilities: Excellent verbal and written communication skills for effective interaction.
• Leadership, coaching, and people development skills: Ability to inspire and guide teams to achieve sales objectives.
• Data and analytical skills: Proficiency in analyzing sales data and market trends to make informed decisions.
• Problem-Solving: Strong ability to identify issues and develop creative solutions.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines.
• Member Focus and Ability to lead multiple branch locations: Deep understanding of member needs and ability to drive member satisfaction.
• Financial Acumen: Knowledge of budgeting and financial management.
• Adaptability: Ability to adapt to changing market conditions and business needs.
• Community representation: professional presence in the community
• Organization: problem solving and decision-making skills

Physical Demands

• Ability to travel frequently within the region to visit branches and attend meetings.
• Ability to stand and walk for extended periods during branch visits.
• Capability to lift and carry merchandise and other items up to 25 pounds.

Qualifications

• Bachelor’s degree in business, Finance, Marketing, Management, or related field preferred, or equivalent experience
• Minimum of ten years of experience in retail sales management, with at least five years of experience in member relationship management.
• Proven track record three years of achieving sales targets, successful lending, compliance and branch operations.
• Progressive leadership experience in retail banking, credit union operations, or financial services.
• Demonstrated success leading branch teams and achieving goals.
• Strong understanding of retail banking products, branch operations, compliance, risk management, and member relations.
• Ability to coach leaders, manage performance, build teams, and lead through change.
• Community involvement and financial literacy experience preferred.

Travel Required

Yes .

Qualifications

Skills

Behaviors

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Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.