Office Manager

City National Bank; Charleston (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Medical, dental & vision coverage

401(k) match

Career growth opportunities

Job summary

City National Bank in Charleston, West Virginia is seeking a dedicated professional to oversee branch operations and deliver exceptional customer service. The role requires experience in sales and customer service, with a focus on promoting bank products and services.

You'll be responsible for leading branch staff, managing customer accounts, and maintaining quality service standards. Join us for a career with growth opportunities and supportive culture that prioritizes excellence.

Qualifications

• 2+ years of demonstrated sales and service skills.
• 2+ years of customer service experience.
• Personal computer proficiency.
• Must comply with Loan Officer Requirements.
• 2+ years of banking experience preferred.

Responsibilities

• Oversees general operations of the branch to ensure quality service.
• Promotes and sells the bank's products and services.
• Maintains customer relationships and assists with loan applications.
• Leads and coaches branch staff to meet production goals.

Skills

Excellent customer service and sales skills

Strong leadership skills

Excellent oral communication and listening skills

Knowledge of the bank’s operations, policies and procedures

Problem-solving skills

Education

High school diploma or equivalent

Job description

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

• Commitment to Excellence:We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
• Career Growth Opportunities:We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits:In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture:Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Efficiently oversees the general operations of the branch to ensure quality service. Supports the Branch or Regional Manager in supervision of the branch staff. Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to all areas of the branch as needed.

Essential Functions

• Consistently executes City’s phone, platform and CSR service standards to provide an excellent customer experience
• Displays a positive and professional attitude at all times
• Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs.
• Assists Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments appropriately
• Maintains an up to date working knowledge of the bank's products and services
• Maintains a thorough knowledge of the bank’s operating systems, policies and procedures
• Assists with routine maintenance and complex service issues; sees through to completion
• Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed.
• Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
• Develops and maintains customer relationships; actively seeks referral resources from existing customers
• Refers customers to other departments and business partners appropriately
• Seeks and maintains an active level of community involvement
• Acts as primary branch contact in absence of Branch Manager
• Maintains a general knowledge of the competitive environment
• Completes all required training within predetermined time limit
• Adheres to all bank regulatory, audit, and compliance policies and procedures

Position Requirements

• High school diploma or equivalent
• 2+ years of demonstrated sales and service skills
• 2+ years of customer service experience
• Ability to multi-task, organize and prioritize effectively
• Displays professional dress and demeanor
• Personal computer proficiency
• Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
• 2+ years of banking experience preferred
• Previous supervisory experience preferred
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 pounds
• Work is generally performed indoors in environmentally-controlled conditions
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

• Excellent customer service and sales skills
• Strong leadership skills
• Excellent oral communication and listening skills
• Knowledge of the bank’s operations, policies and procedures
• Demonstrates good judgment and problem-solving skills

Schedule

Monday through Friday, some Saturdays

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.