Regional Banker & Teller: Grow Customer Loyalty

PNC; Mountain Lakes (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a BSS-RRT professional in Mountain Lake, NJ to join the Northwest Region Retail Banking team. This in-office role emphasizes delivering exceptional customer experiences, growing wallet share, and upholding risk controls across daily branch operations.

The ideal candidate has 1+ years of related experience, no degree required, and a willingness to engage with customers to identify banking needs and solutions. The position offers a comprehensive benefits package and competitive pay.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required.
• No required certifications.
• Background checks may be required under CFPB regulations.

Responsibilities

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and loyalty while increasing share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions and appointment setting.
• Creates customer loyalty by educating customers on options for managing financial transactions using technology and PNC solutions.
• Applies product and procedural knowledge to identify and solve customer problems to drive loyalty.
• Manages risk by adhering to policies and ensuring efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a BSS-RRT professional in Mountain Lake, NJ to join the Northwest Region Retail Banking team. This in-office role emphasizes delivering exceptional customer experiences, growing wallet share, and upholding risk controls across daily branch operations.

The ideal candidate has 1+ years of related experience, no degree required, and a willingness to engage with customers to identify banking needs and solutions. The position offers a comprehensive benefits package and competitive pay.