Regional Banker/Teller

PNC; Mount Ephraim (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

PNC is seeking a Regional Banker/Teller to be based in Mt. Ephraim, NJ, supporting the South Jersey Region in an in-office capacity.

The role emphasizes delivering excellent customer experiences while driving sales and loyalty across PNC products and services. As part of PNC's Retail organization, you will collaborate with branch teams to identify opportunities, manage referrals, and ensure accurate operations.

Qualifications

• Experience in retail banking and customer advisory.
• Strong communication and relationship-building skills.
• Ability to identify referral opportunities and cross-sell.

Responsibilities

• Manages customer experience and increases share of wallet.
• Drives proactive sales conversations with a defined process.
• Creates customer loyalty through differentiated service.
• Applies product knowledge to solve customer problems.
• Manages risk and ensures accurate branch operations.

Skills

Customer service

Sales

Cash handling

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Regional Banker/Teller within PNC's Retail organization, you will be based in Mt. Ephraim, NJ and will support the South Jersey Region.

R233083

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Regional Banker/Teller within PNC's Retail organization, you will be based in Mt. Ephraim, NJ and will support the South Jersey Region.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue