Regional Banker/Teller Birmingham North

PNC Investments; Birmingham (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

PNC Investments is seeking a Regional Banker/Teller for the Birmingham North area. This full-time role involves engaging in proactive sales and customer service, managing customer experiences, and driving loyalty through tailored financial solutions. Candidates should possess relevant experience and skills, with a focus on customer satisfaction and risk management.

Benefits

Health coverage

Insurance

401(k)

Paid time off

Qualifications

• Typically, 1+ years of related experience is required.
• Candidates should demonstrate relevant knowledge, skills, and experience.

Responsibilities

• Manage customer experience and identify opportunities to improve financial wellbeing.
• Drive proactive sales conversations and promote PNC products.
• Educate customers on managing financial transactions using technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Leveraging Technology

Education

No degree required, relevant experience acceptable

Job description

Join to apply for the Regional Banker/Teller Birmingham North role at PNC Investments

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Join to apply for the Regional Banker/Teller Birmingham North role at PNC Investments

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Birmingham, to support multiple branches in PNC's Birmingham North Retail Market.

Job Description

1. Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities, identify referral opportunities, and collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage partnerships to acquire, expand, and retain relationships.
3. Create customer loyalty and grow share of wallet through differentiated customer experiences. Perform lobby engagement activities to connect with customers and promote PNC products that meet their needs. Educate customers on managing financial transactions using technology and resources.
4. Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively, fostering loyalty.
5. Manage risk by adhering to policies and procedures, demonstrating sound judgment, and ensuring efficient and accurate branch operations and transactions.

PNC employees are expected to be:

1. Customer Focused – understanding customer needs and satisfaction to create tailored solutions.
2. Managing Risk – assessing and managing risks to support PNC's Risk Management Framework.

Learn more about this and other opportunities by watching our video.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience. Skills include accountability, banking, client loyalty, customer experience, proactive sales, and leveraging technology. Typically, 1+ years of related experience is required. Education can be no degree, with relevant experience substituting for formal education. No certifications are required. Candidates will undergo background checks as per regulations.

Benefits

PNC offers comprehensive benefits, including health coverage, insurance, 401(k), paid time off, and more. For details, visit Your PNC Total Rewards.

Disability Accommodations

For accommodations during the application process, contact [e-mail] or call 877-968-7762.

Equal Opportunity

PNC provides equal employment opportunities regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.