Regional Banker/Teller Birmingham North

PNC; Birmingham (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join PNC as a Regional Banker/Teller in Birmingham, where you'll enhance customer experiences through proactive sales and service. This full-time role involves managing customer relationships, driving sales, and supporting multiple branches while contributing to PNC's success in the community.

Benefits

Health coverage

Retirement plans

Paid time off

Qualifications

• 1+ years of related experience preferred.
• Demonstrated knowledge in banking and customer service.

Responsibilities

• Engage in proactive sales and customer service activities.
• Manage customer experience and identify financial opportunities.
• Educate customers on banking products and technology.

Skills

Accountability

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Technology Leveraging

Proactive Sales

Job description

Join to apply for the Regional Banker/Teller Birmingham North role at PNC.

2 weeks ago Be among the first 25 applicants.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities. You will be part of the Regional Resource Team, based in Birmingham, supporting multiple branches in PNC's Birmingham North Retail Market.

Job Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities, and identify referral opportunities. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through differentiated customer experiences. Perform lobby engagement activities to connect with customers and recommend PNC products to meet their needs. Educate customers on managing transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty.
• Manage risk by adhering to all policies and procedures, demonstrating sound judgment, and ensuring efficient and accurate branch operations and transactions.

Qualifications and Skills

Successful candidates should demonstrate relevant knowledge, skills, and experience, including:

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Opportunity Identification, Technology Leveraging, Proactive Sales.
• Core Competencies: Banking Products, Digital Awareness, Effective Communication, Multi-tasking, Problem Solving, Prospecting, Retail Lending, Sales, Customer Needs Understanding.
• Work Experience: Typically 1+ years of related experience; a degree is not required but a combination of education, certifications, and experience may be considered.

Additional Information

This role involves no specific certifications or licenses, but candidates will undergo background checks as per regulatory requirements. PNC offers comprehensive benefits, including health coverage, retirement plans, paid time off, and more. For accommodations during the application process, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer committed to diversity and inclusion.