Regional Banker Teller

PNC; Millsboro (DE); On-site; USD 33,750 - 56,250; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) match

Dependent care reimbursement

Educational assistance

Paid time off

Job summary

PNC is seeking a Regional Banker Teller in Millsboro, DE to deliver a differentiated customer experience and grow wallet share. You will drive proactive sales, educate customers on PNC solutions, and work with ecosystem partners to expand relationships at the branch level.

Role emphasizes risk control, adherence to policies, and a strong customer-first approach. Previous banking experience and a collaborative mindset are ideal for contributing to the Retail Banking team.

Qualifications

• No degree required; relevant experience considered.
• Strong focus on customer service and sales conversations.
• Ability to identify opportunities and leverage technology.

Responsibilities

• Manages the customer experience by identifying opportunities to improve a customer's financial well‑being and create loyalty while increasing share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions and effective lobby engagement.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience and educates customers on options leveraging technology.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty.
• Manages risk through adherence to policies and ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are unified in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Regional Banker Teller within PNC’s Retail Banking organization, you will be based in Millsboro Mills, DE at the Millboro Branch.

Job Description

• Manages the customer experience by identifying opportunities to improve a customer's financial well‑being and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Employee Expectations

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

Qualifications

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

Benefits

• Medical, prescription drug coverage (with Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance; short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account, backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid; robust wellness program with financial incentives.
• Paid time off: up to 11 paid holidays each year; 9 occasional absence days (unless required by law); 15–25 vacation days each year depending on career level; other leaves such as maternity/parental leave.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] or call 877-968-7762. All information provided will be kept confidential and used only to provide necessary reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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