Regional Banker/Teller

PNC; Romeo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

PNC in Romeo, MI is seeking a Regional Banker to support the branch network and deliver exceptional customer experiences in an in-office setting.

You will drive proactive sales, educate customers on financial solutions, and build trusted relationships while adhering to policies to manage risk and protect assets.

Qualifications

• Identify opportunities to improve a customer’s financial wellbeing and loyalty
• Drive proactive sales through outbound and lobby interactions
• Educate customers on PNC solutions to meet their needs
• Apply product knowledge to resolve customer problems and drive loyalty
• Adhere to policies to manage risk and ensure accurate operations
• Customer Focused: align with customer needs

Responsibilities

• Manages the customer experience to increase share of wallet and loyalty
• Drives proactive sales conversations and effective lobby engagement
• Educates customers on options for managing financial transactions with PNC tools
• Applies product knowledge to identify and solve customer problems
• Maintains risk controls and accurate branch/day-to-day operations
• Fosters customer loyalty through differentiated service

Skills

Customer service

Sales

Relationship building

Financial knowledge

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Banker within PNC's Retail Banking organization, you will be based in Romeo, MI and support the Branches within the area.

R234763

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Banker within PNC's Retail Banking organization, you will be based in Romeo, MI and support the Branches within the area.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs