Regional Back Office Trainer

PDS Health; Cincinnati (OH); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

Child Care Assistance

401K

Volunteer Time Off

Job summary

PDS Health is seeking a Regional Trainer to provide training and guidance to back office clinicians on patient care, laboratory, administrative, and compliance duties across the region.

You will develop expertise on regional dentist routines, back-office supplies, and dental equipment while educating staff and aiding in open-office preparations. A focus on the Perfect Patient Experience and ongoing staff development is required.

Qualifications

• High school diploma or equivalent.
• As mandated by applicable state (e.g. coronal polish, x-ray exposure, ultrasonic scaling for orthodontic procedures, pit and fissure sealant application, etc.).
• Associate degree and/or Bachelor’s degree.

Responsibilities

• Develop and demonstrate expertise as to the routines and preferences of the dentists in your region.
• Develop and demonstrate expertise as to back office supply requirements and efficiencies.
• Develop and demonstrate expertise of all dental equipment and ensure maintenance through education of staff.
• Train staff to keep patients focused on optimal treatment and promote the doctor’s qualities.
• Train new dental assistants and educate existing assistants on policies and procedures.
• Ensure all dental assistants know and follow their job descriptions.
• Schedule training workshops and coordinate with Training department on supply inventory.
• Provide evaluations to OMs, MOMs, Regionals and Training department on trainees.
• Develop and maintain relationships with vendors to keep training ahead of dental technology.
• Build relationships with dental assistant schools/programs to recruit staff.
• Assist in preparing new offices for opening in your region.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Job description

The primary role of the Regional Trainer is to provide training and guidance to back office clinicians with respect to a variety of patient care, laboratory, administrative and compliance duties. The trainer develops, demonstrates and trains on working effectively with co-workers, patients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, actions words & deeds. At all times, the Regional Trainer must support the policies and goals of PDS.

Responsibilities

• Develop and demonstrate expertise as to the routines and preferences of the dentists in your region.
• Develop and demonstrate expertise as to back office supply requirements and efficiencies.
• Develop and demonstrate expertise of all dental equipment and ensure continuous maintenance of same through effective education of staff.
• Actively participate in the Perfect Patient Experience for your region by demonstrating how to keep patients focused on optimal treatment while attending to their individual concerns, and promoting the good qualities of your doctor.
• Effectively train new dental assistants, and educate existing assistants on all new policies and procedures.
• Ensure that all dental assistants know and follow their job description.
• Schedule training workshops, and communicate with the Training department supply inventory status for your Training Center.
• Provide evaluations to OMs, MOMs, Regionals and the Training department on all trainees who attend workshops.
• Develop and maintain professional relationships with vendors in your region in order to keep your region's training at the forefront of dental technology.
• Develop and maintain relationships with dental assistant schools/programs in order to effectively recruit dental assistants for your region.
• Assist in preparing new offices in your region for opening.
• Other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent
• As Mandated by applicable state (e.g. coronal polish, x-ray exposure, ultrasonic scaling for orthodontic procedures, pit and fissure sealant application, etc.)
• Associate degree, Bachelor's degree.

Benefits

• Medical, dental and vision insurance
• Paid time off
• Tuition Reimbursement
• Child care assistance
• 401K
• Paid time to volunteer in your local community

Compensation Information

$61,013.00-$91,143.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.