Manager Market Policy

Airbnb; Kansas City (MO); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus potential

Equity eligibility

Employee travel credits

Job summary

Airbnb is seeking a Market Manager to drive supply health and growth in the southern Midwest, including Louis, MO. You will manage Hotels, optimize setup, discounts and availability, and expand partnerships to exceed quarterly targets while coordinating with cross-functional teams.

You will leverage data to uncover growth opportunities, travel extensively within your territory, and communicate product updates to clients and internal stakeholders.

Qualifications

• 6+ years in new sales, account management and partner support.
• 2+ years tech/travel industry experience is a plus.
• Strong data-driven decision-making and interpretation of metrics.
• Excellent communication and presentation skills with clients.
• Self-starter, resourceful, with solid time management.
• Proficient in CRM software, especially Salesforce.

Responsibilities

• Build, manage and expand partner relationships within the territory.
• Optimize hotel setup, discounts and availability to surpass quarterly targets.
• Develop tiering and account management strategies for Hotels.
• Educate clients on product updates and feedback to internal teams.
• Collaborate with product, policy, legal, tax and support teams.

Skills

Sales

Account mgmt

Partner support

Data-driven

Communication

Self-starter

Time mgmt

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. As a Market Manager, your role will entail ensuring the health and expansion of our supply in the southern Midwest region. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.

• ~2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• ~ Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• ~ Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• ~ Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• ~ Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• ~ Louis, MO and must be willing to regularly travel to your assigned territory. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Reasonable Accommodations

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.