Regional Area Experience Leader — Multi-Office

H&R Block; Searcy (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

H&R Block seeks a strategic Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong business results. You will coach Tax Professionals and Client Service Professionals, align priorities, and maintain office readiness across locations.

You’ll travel frequently to supervise operations, deliver guidance, and drive performance. The role requires hands-on leadership, fiscal accountability, and a commitment to excellence in client service.

Qualifications

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Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations and improve results.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behavior and performance to strengthen execution.
• Identify patterns, address gaps, and develop bench strength across offices.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor metrics and trends to improve business results and client retention.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Own office readiness, facilities, supplies, and onboarding for seasonal demand.

Skills

Leadership

Client-focused

Coaching

Strategic planning

Operational excellence

Communication

Multi-site oversight

Travel readiness

People development

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

H&R Block seeks a strategic Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong business results. You will coach Tax Professionals and Client Service Professionals, align priorities, and maintain office readiness across locations.

You’ll travel frequently to supervise operations, deliver guidance, and drive performance. The role requires hands-on leadership, fiscal accountability, and a commitment to excellence in client service.