Regional Area Experience Leader — 4–6 Offices

H&R Block, Inc.; Oakland (MS); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for service, execution, and team performance while balancing strategic oversight with hands-on leadership.

You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, compliance, and day-to-day operations, travel between offices, and drive revenue and client

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/ops with performance accountability.
• Strong client-centric mindset with consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results across multiple locations including staffing and compliance.
• Experience leading through change and adopting new processes.
• Ability to travel frequently between offices and manage competing demands.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Strategic thinking

Client-centric mindset

Coaching

Data interpretation

Multi-unit operations

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for service, execution, and team performance while balancing strategic oversight with hands-on leadership.

You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, compliance, and day-to-day operations, travel between offices, and drive revenue and client