Regional Alumni Manager - East

Babson College; Wellesley (MA); Hybrid; USD 81,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Babson College in Wellesley, MA invites a Regional Alumni Manager – East to lead the 10,000 Small Businesses alumni program across the East region. You will engage alumni, coordinate events, manage regional communications, and drive engagement using Salesforce and email platforms.

This hybrid, exempt role requires a Master’s degree and 7+ years in community engagement, with strong writing, interpersonal, and technology skills.

Qualifications

• Master’s degree in a related field and 7+ years in community engagement or communications suggested.
• Experience building and executing alumni engagement strategies.
• Strong written and verbal communication skills and professional presentation abilities.
• Familiarity with CRM tools (Salesforce) and email platforms for outreach.
• Ability to manage multiple tasks with high attention to detail while collaborating with teams.

Responsibilities

• Implement a comprehensive alumni engagement strategy to boost regional participation.
• Plan, advertise, drive attendance, and host online and in-person events.
• Coordinate with site/regional directors and manage CRM records.
• Monitor regional groups and maintain community standards online.
• Prepare weekly alumni communications and support national program guidance.

Skills

Community engagement

Relationship building

Event planning

Verbal & written communications

Technology proficiency

Education

Master’s Degree in a related field

Tools

MS Office

Constant Contact

WebEx/Zoom/Teams

Job description

THE OPPORTUNITY

The Regional Alumni Manager – East is responsible for executing the Goldman Sachs 10,000 Small Businesses (10KSB) alumni program in the East region of the U.S. (focus on New Hampshire, Rhode Island, Philadelphia, PA, with Eastern areas to be added in the future) to foster strong connections and relationships across the 10KSB alumni community—both in-person and virtually.

This role involves actively engaging with individual alumni in their region and coordinating with program partners to achieve the national alumni program objectives and increase overall engagement of the 10KSB alumni community. The Regional Alumni Manager plays a crucial role in ensuring alumni community needs are met. There is a strong preference for this position to based in New Hampshire, Rhode Island, Philadelphia, PA, Boston, MA, or New York, NY. Routine travel through out the East Region will be required. The Goldman Sachs 10,000 Small Businesses program is part of a national investment by the Goldman Sachs Foundation to unlock the growth and job creation potential of small businesses and is based on the broadly held view of leading experts that a combination of education, business support services, and access to capital best addresses the barriers to growth for small businesses.

The Goldman Sachs 10,000 Small Businesses program is comprised of three main components: business education, business support services (technical assistance and customized, one-on-one business advising) and the opportunity to access capital. The ultimate goal of the initiative is for the participating business owners to increase their revenues and create jobs in their community and surrounding areas. Babson College is the national education partner for 10,000 Small Businesses. Babson College created the program curriculum and oversees training and program delivery at community college partner sites across the country. This position sits within the education component of 10,000 Small Businesses and is based at Babson College.

WHAT YOU WILL DO

• Community Engagement: Implements a comprehensive alumni engagement strategy that increases participation and engagement in the region. This includes understanding the relative engagement of alumni in the region, developing and deepening relationships and connections with alumni in the region, and keeping accurate and detailed records in the program’s national CRM (Salesforce). Proactively reaches out to a defined number of alumni on a monthly basis (as defined by national program guidance) to develop and manage relationships with alumni.
• Alumni Program Events Management: Plans, advertises, drives attendance, and hosts a variety of online and in-person events for alumni in this region in accordance with the national alumni program strategy. This includes events such as: 10KSB Exchanges, alumni ambassador meetings, 10KSB Socials, and twice annually 10KSB clinics. Plans and executes alumni events following 10KSB program guidance.
• Site Team Coordination and Support: Adequately prepares for and attends relevant site management calls to address matters related to the alumni community for that site/region. Liaises regularly with site/regional executive directors regarding the alumni populations, programming, or any concerns related to alumni in a timely and collaborative fashion.
• Digital Platform Management: Serves as a community manager for the groups that reside in this geographic region. This includes regularly monitoring the group for community standards, and increasing online activity and conversation in these groups. Responsible for achieving or exceeding quarterly activation and engagement goals for alumni in their region. Serves as primary person responsible for onboarding new program participants to the platform (e.g. onboarding scholars at specific times throughout the classroom experience). Notifying the Senior Manager for Community Engagement and Communications or designee on any technical or community standards issues.
• Communications: Follows the national alumni program guidance for local and national communications standards. Prepares weekly Monday emails to alumni (as needed) to keep them informed of upcoming events and opportunities. Routinely updates information in the program CRM (Salesforce) including news, contact information, etc. Supports regular alumni communication through email, platform, texting, and calling as needed and as directed in the national program guidance.
• Measurement & Evaluation: Responsible for the collection of measurement and evaluation (M&E) diagnostics from alumni in their region. This typically will include collecting 3-6 diagnostics, three times a year, in a 90-100 day cycle. Follows the national M&E collection guidance and schedule and direction from the national team on how and when to launch surveys, contact alumni, and how to conduct follow-ups with alumni who have not completed.
• Assumes additional responsibilities as required at the direction of supervisor or the national team leadership.

WHAT EDUCATION AND SKILLS YOU WILL NEED

Master’s Degree in a related field (e.g. Communications, Business, Community Development, Social Sciences) At least 7+ years of experience in community engagement, communications, or related roles, with a track record of successfully developing and implementing community engagement strategies.

Strong understanding of online community development and best practices for increasing engagement in this context.

Previous experience with organizational communication best practices.

Experience with or knowledge of the needs facing small business owners and how best to support their growth through educational opportunities, community building, networking, and other means.

Previous experience teaching or facilitating educational sessions (e.g. moderating panel discussions, facilitating an educational exercise, etc.) ideally in both in-person and online formats.

Must have strong interpersonal skills with the ability to present a positive and professional demeanor at all times.

Must have excellent business writing ability (e.g., professional email communications, creating professional presentations, etc.).

Ability to successfully perform multiple tasks and balance multiple priorities is essential along with strong organizational and time management skills.

Ability to work with ethnically, culturally, and socially diverse colleagues and other constituencies.

Ability to maintain confidentiality and utilize discretion when working with program materials.

Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and effectively handle change; demonstrate willingness to develop new skills and take on challenging tasks; and is flexible in changing conditions.

Must have strong technology skills.

A thorough knowledge of MS Office (Word, Excel, Power Point, Outlook, etc.) is required.

Previous experience with email communication platforms such as Constant Contact is required.

Experience with online communication and meeting platforms such as WebEx, Zoom, Teams, etc. is required.

HOW AND WHERE YOU WILL WORK

Currently, the team is hybrid. There is a strong preference for a candidate who can be based in the East Region. The ability to travel for in-person events throughout the region and to other program events is required. Trips are expected to be up to 10 per year and generally not longer than two days at a time.

ADDITIONAL SKILLS YOU MAY HAVE

Previous experience with databases/CRM strongly preferred.

This is an exempt position with a salary range of $ $80,551-$89,501.

About Us

We're all different. We're all Babson.

Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic and social value - everywhere.

Here you will find a collaborative, collegial team environment designed to include and motivate every individual.

It is a rewarding and invigorating workplace - an exciting launch pad for anyone who wants to make a real impact in higher education.

We provide everything you need to achieve your goals, including learning and development opportunities, outstanding benefits, rich rewards, wellness programs, and a genuine dedication to creating a diverse, multicultural and inclusive community.