Regional Administrative Assistant

FALL CREEK FARM & NURSERY; Houston (TX); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health insurance (100% for employee)

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Regional Administrative Assistant IV in Houston to perform advanced administrative support for the OIG Surveillance Utilization Review division. The role coordinates information flow, supports leadership, and tracks reports with nurses, providers, and contractors.

The position is full-time, day shift, with eligibility for telework in a hybrid work environment.

Qualifications

• High school diploma or GED required.
• Five years of advanced administrative support experience.
• Associate degree preferred.
• Ability to work in a hybrid environment.
• Experience with records management and office procedures.

Responsibilities

• Coordinate hospital utilization reviews and nursing facility reviews; request records and track due dates.
• Verify and organize records; maintain electronic filing per division requirements.
• Respond to external inquiries and prepare reports for leadership and staff.
• Train and assist new administrative staff and nurse reviewers.
• Support division policies and process improvements as needed.

Skills

Problem solving

Communication

Organization

Team collaboration

Hybrid work adaptability

Education

High school diploma or GED

Associate degree preferred

Tools

MS Office

Excel

Outlook

Job description

Career Opportunities: Regional Administrative Assistant (19890)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: Regional Administrative Assistant
Job Title: Administrative Asst IV
Agency: Health & Human Services Comm
Department: Med Svcs-Quality Review TK
Posting Number: 19890
Closing Date: 08/26/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $3,333.34-$4,007.95
Pay Frequency: Monthly
Salary Group: TEXAS-A-15
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: HOUSTON
Job Location Address: 6161 SAVOY DR STE 600
Other Locations: None
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

The Administrative Assistant IV performs advanced administrative support work to track, prepare, interpret, and distribute information for multiple programs within the OIG Surveillance Utilization Review (SUR) division. This position is responsible for coordinating the flow of information through all stages of the review work. Work performed includes communication with OIG leadership, nurses, contracted entities, providers, and other stakeholders to support division outcomes. This position has considerable latitude for the use of initiative and independent judgement and may provide guidance and support to others.

Under the general supervision of the Regional Manager, the Administrative Assistant IV prepares, interprets, and distributes information concerning division programs and procedures, and provides administrative support to the directors, managers, and nursing staff. Coordinates with nursing staff for signature approvals on documents and reports.

Essential Job Functions:

EJF1. (40%) Work includes initiating and maintaining process for hospital utilization reviews (HUR) and nursing facility reviews (NFUR); requests records from providers and tracks associated due dates; verifies accuracy of records and organizes records for review by clinical staff; maintains electronic organization and filing system in accordance with division requirements; tracks review status through the use of system reports and takes action based on reports as needed, including but not limited to sending documents for referral to coders and contracted physicians; Coordinates and tracks employee training, required employee certifications, and review schedules; prepares, reviews, and revises documents for accuracy and clarity prior to distributing to external parties; Researches and responds to external inquiries both verbally and in writing.

EJF2. (30%) Maintains documentation of all review outcomes in electronic filing system; Validates completeness of work folders upon review completion; responds to documentation requests as needed from internal and external entities; performs special assignments and tasks as directed by OIG leadership.

EJF3. (15%) Provides prompt response and updates to management regarding status of requests for records and reviews sent to physician consultants and coders; Prepares and submits reporting on a routine and ad hoc basis; Trains and monitors new administrative staff and assists in training nurse reviewers.

EJF4. (10%) Assists in establishing, updating, and implementing division policies and procedures; escalates issues to management as needed; provides input and feedback for potential process improvements or efficiencies in SUR.

EJF5. (5%) Performs other duties as assigned. Keeps manager informed as required or as necessary.

Registrations, Licensure Requirements:

or Certifications:

Knowledge of:

• relevant programs, policies, and procedures; of the methods, principles, and practices of the agency related to local, state, and federal laws, regulations, administrative policies, and procedures.
• Records management coordination.

Skill in:

• identifying problems, evaluating alternatives, and implementing solutions.
• working collaboratively and cooperatively with diverse groups.
• organizing, managing, and prioritizing tasks, schedules, projects, and reports.
• using technology, such as MS Office including Excel, MS Outlook, Outlook calendar, internet research, and Adobe Pro.

Ability to:

• analyze, interpret, and prepare documents and correspondence and solve work problems.
• manage a variety of tasks and priorities in a changing environment.
• make independent decisions affecting the operation of administrative services functions.
• monitor project progress and track milestones.
• maintain discretion and confidentiality.
• exercise sound judgment in making critical decisions.
• analyze project-related information and work with a team to develop plans addressing identified issues.
• work independently and gather information from a variety of sources.
• establish goals and objectives.
• prepare and maintain records, files, and reports.
• communicate effectively both verbally and in writing.
• work and complete tasks in a hybrid work environment.
• establish and maintain positive and effective working relationships with staff at all levels of the organization, internal and external stakeholders

Initial Screening Criteria:

Graduation from an accredited high school or GED.

Five years of experience in advanced administrative support work or the technical program area.
An associate’s degree is preferred, work experience considered in lieu of education in a field related to program area preferred.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.