Manual AP Account Specialist

Commerce Bancshares, Inc; Kansas City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

Commerce Bancshares, Inc is looking for a Manual AP Account Specialist to manage daily operations related to supplier payments. This role involves vendor setup using Salesforce, ensuring clarity in communication, and leveraging strong customer service abilities. A bachelor's degree and 2+ years of experience are required, along with a focus on client satisfaction and detail-oriented work.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Qualifications

• 2+ years experience in business to business or support required.
• Strong focus on client satisfaction.
• Motivated and organized with the ability to manage multiple priorities.

Responsibilities

• Handle daily operational duties associated with processing client directed supplier payments.
• Set up vendors for manual payments and track outstanding suppliers.
• Communicate with suppliers, clients, and internal teams.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Education

Bachelor’s degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $20.90 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to handle the daily operational duties associated with processing client directed supplier payments by credit card via website or phone to capture Commercial Card volume.

Essential Functions

• Responsible for setting up vendors by requesting or obtaining pertinent information to enroll a supplier for manual payments. Information may be obtained directly from supplier, enroller or from client to complete set up.

• Utilize cases within Salesforce to process manual payments on behalf of clients

• Utilize cases within Salesforce to track outstanding Suppliers to be enrolled for manual payments

• Facilitate follow up with either supplier or client to fulfill the outstanding payment

• Ensure all required notes are captured on payment or set up cases for clarity or retention purposes

• Communicate with supplier, clients, and internal teams

• Help identify additional opportunities with clients and internal partners to grow volume captured by manual payment efforts

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong customer service skills with a focus on client satisfaction and establishing trust through excellent follow up and communication skills

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor’s degree in related field or equivalent combination of education and experience required

• 2+ years experience in business to business or support experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manual AP Account Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $24.00 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Remote

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time