Regional Account Manager - Midwest (OH, PA, IL, MI, IN)

Koalafi; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health coverage

20 PTO days

11 paid holidays

401(k) with company match

Student Loan & Tuition Reimbursement

Commuter assistance

Parental leave

Inclusion programs

Job summary

Koalafi is seeking a Regional Account Manager to drive funding growth by managing merchant partnerships across your territory. You will train merchants on products, resolve operational issues, and expand business at the store level through strong relationship building.

As the main contact for stores, you will monitor KPIs, collaborate with internal teams, and execute growth plans with the NAM. This full-time role requires regular travel and a passion for delivering exceptional service.

Qualifications

• 3+ years proven experience in account management or a similar role.
• Strong communication and interpersonal skills.
• Ability to analyze metrics and drive actionable insights.
• Willingness to travel regularly.
• Valid Driver's License required.

Responsibilities

• Field visits to merchant locations, building relationships and gathering insights.
• Serve as the main contact for assigned stores, ensuring top-tier service.
• Address operational concerns and resolve issues promptly.
• Track KPIs and report performance to merchants and internal teams.
• Lead onboarding and training for new partnerships with the NAM.
• Identify growth opportunities at the store level and share insights.
• Partner with NAM to execute a strategic territory plan with coverage.

Skills

Account management

Bilingual Spanish

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we’re transforming the financing experience and joining our team?

About the Opportunity

The primary function of the Regional Account Manager is to drive funding volume growth through effective management of our existing merchant partnerships. In this role, you will oversee day-to-day interactions with merchants, ensuring a consistent and exceptional service experience while identifying opportunities to expand business at the store level. You will be responsible for training merchants on product offerings, addressing operational needs, and executing growth strategies. As the main point of contact, you will build strong relationships with merchant partners and collaborate with internal teams to achieve account objectives and maximize funding volume. We are hiring for one position and welcome candidates located in the Midwest (Texas) or the West Coast (Phoenix, Arizona/Las Vegas, Nevada area).

What You’ll Do

• Field Visits & Relationship Building : Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
• Relationship Management : Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
• Issue Resolution : Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
• Performance Monitoring : Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
• Onboarding & Training : Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
• Growth Identification : Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
• Territory Management : Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.

About You

• 3+ years proven experience in account management or a similar role.
• Strong communication and interpersonal skills.
• Ability to analyze metrics and drive actionable insights.
• Problem-solving aptitude and ability to resolve conflicts quickly.
• Experience in a customer-facing role, ideally in the retail or service sector.
• Willingness to travel regularly.
• Valid Drivers License is required.
• Bilingual in spanish preferred.

NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $ 90,000-$120,000+. The commission is uncapped.

Why choose Koalafi

A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 20 PTO days + 11 paid holidays.
• 401(k) retirement with company matching.
• Student Loan & Tuition Reimbursement.
• Commuter assistance.
• Parental leave (maternal + paternal).
• Inclusion and Associate Engagement Programs.

Who we are & what we value

• We focus on what's most important.
• We set clear expectations and deliver.
• We embrace challenges to reach our full potential.
• We ask, 'How can this be better?'
• We move fast together.