Regional Account Manager

Assurant; Town of Lansing (NY); Remote; USD 82,000 - 137,000; Full time

Job summary

The Regional Account Manager at Assurant plays a pivotal role in driving growth and client success across assigned programs, serving as a strategic advisor to strengthen partnerships and deliver tailored solutions. You will analyze client needs, share insights, and influence product and service strategies to keep Assurant competitive.

This remote role is based in the Chicago area, covering Illinois, Indiana, Michigan and Minnesota, with up to 75% travel to client sites and events.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 3 years in retail, wireless or customer-facing environments with sales and account development.
• Strong analytical, problem-solving, and stakeholder-influencing abilities.

Responsibilities

• Drive performance for assigned programs by fostering relationships with leadership.
• Conduct program training at corporate, division, region, district level or site location; train-the-trainer for client staff.
• Circulate performance and compliance reports to achieve related goals.
• Consult with client management to plan and execute goals.
• Communicate program results to client and Assurant management.
• Manage travel budget and control expenses.
• Identify and resolve customer and client service quality issues with the assigned Account Executive.

Skills

Relationship-building

Presentation skills

Analytical thinking

Problem-solving

Microsoft Office

Time management

Education

Bachelor's degree or equivalent experience

Job description

Why Join Assurant as a Regional Account Manager?

At Assurant, the Regional Account Manager plays a pivotal role in driving growth, innovation, and client success. This position goes beyond traditional account management, serving as a strategic advisor who strengthens client partnerships, and delivers solutions that help clients stay competitive in a rapidly evolving marketplace. By analyzing industry trends, assessing client needs, and implementing tailored program enhancements, you'll directly influence business performance and customer outcomes. You'll collaborate with clients and internal stakeholders to optimize program execution, uncover new opportunities, and integrate impactful solutions across sales channels. Success in this role comes from leveraging data-driven insights and frontline feedback to continuously improve programs, enhance the customer experience, and drive measurable results. As a trusted voice to both clients and Assurant leadership, you'll help shape product and service strategies that maintain Assurant’s competitive advantage. If you're energized by building relationships, solving complex business challenges, and making a visible impact on growth and innovation, you'll find a rewarding career at Assurant where your expertise helps clients succeed and fuels the company's continued evolution.

This is a remote position; the ideal candidate will be based in Chicago, IL. The territory will be Illinois, Indiana, Michigan and Minnesota.

What will be my duties and responsibilities in this job?

• Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership.
• Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff.
• Circulate performance and compliance reports to ensure all related goals are being achieved.
• Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals.
• Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level.
• Communicate program results and plans for marketing efforts to client and Assurant management.
• Summarize activities for ROI purposes and be able to track the performance related to those activities.
• Serve as the primary contact between Assurant and client, as it relates to the assigned areas.
• Assist in the execution of promotions and contests for associated programs.
• Ensure travel budget adherence and control expenses.
• Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.
• Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.

What are the requirements needed for this position?

• Bachelor's degree or equivalent experience.
• A minimum of 3 years of experience in retail, wireless, customer-facing environments, with a strong understanding of sales, client service, and account development.
• Proven presentation, and relationship-building skills, with the ability to influence stakeholders and effectively engage leaders.
• Strong analytical and problem-solving abilities, with experience developing and executing strategies to improve business results.
• Proficiency in Microsoft Office and multimedia presentation tools.
• Experience in managing multiple priorities in a fast-paced environment, meet deadlines, and work independently with minimal supervision.

How much travel will be required?

• Up to 75% travel.

Pay Range

$82,200.00 - $137,200.00

Expected Application Deadline

11/17/2026

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.