Manager, Program Management

Assurant; Lewisville (TX); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a senior operations liaison to serve as the primary conduit among the client, Account Team, and Device Care Centers. The role focuses on coordinating device lifecycle management programs, monitoring KPIs and SLAs, and driving revenue growth through strategic operational excellence.

You will lead cross-functional efforts across account leadership, delivery teams, and finance to optimize recovery value, profitability, and client outcomes in a highly matrixed environment.

Qualifications

• 5+ years of experience managing multiple, interrelated projects concurrently.
• Demonstrated experience in client relations, program leadership, operations, data analytics, and device lifecycle management.
• Working knowledge of supply chain operations for mobile devices and reverse logistics.
• Strong leadership and cross-functional coordination capabilities.

Responsibilities

• On-site stakeholder and relationship management with Account Executives and DCC leadership.
• Coordinate client initiatives and workstreams, translate client needs into operational plans, track goals and deliverables.
• Resolve operational dependencies and provide business insights to improve outcomes and growth.
• Identify process inefficiencies and drive continuous improvement.
• Monitor operational and financial performance across device lifecycle and reverse logistics.
• Manage program escalations and develop mitigation plans to minimize disruption.

Skills

Client relations

Account management

Program leadership

Operations

Data analytics

Device lifecycle management

Cross-functional coordination

Executive communication

Stakeholder management

Risk management

Education

Bachelor’s degree in Business, Operations, Project or Program Management

Tools

Excel

SQL

Power BI

Job description

Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers. Lead day-to-day coordination of Device Lifecycle Management operations or other initiatives as assigned, monitor KPIs and SLAs, deliver project management and revenue/growth initiatives, mitigate operational risks, and contribute business intelligence, reporting, and continuous improvement recommendations that support optimal client and business outcomes.

What will be my duties and responsibilities in this job?

• On-site stakeholder and relationship management: Serve as the day-to-day point of contact for Account Executive stakeholders; support and deliver client-facing business reviews, performance updates, and operational readouts; and maintain strong relationships with DCC operational leadership and cross-functional partners.
• Program and operational execution: Coordinate multiple client initiatives and workstreams, align priorities, translate client needs into operational plans, track goals, timelines, and deliverables, and communicate performance against established objectives and expectations.
• Cross-functional alignment and insights: Resolve operational dependencies and provide business and operational insights and recommendations that improve client outcomes and support profitable growth.
• Continuous improvement: Identify process inefficiencies, influence process re-engineering efforts, streamline workflows, improve operational performance, and contribute to operational best practices.
• Supply chain and financial performance: Monitor operational and financial performance across device lifecycle and reverse logistics programs and partner with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes.
• Risk and issue management: Manage program-level escalations, cross-project risks, and issue-resolution pathways; proactively develop mitigation and contingency plans to minimize operational disruption.

What are the requirements needed for this position?

• Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience.
• 5+ years of experience managing multiple, interrelated projects concurrently preferred.
• Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
• Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.
• Working knowledge of client financial arrangements and contract terms, account-level financial performance, billing, and reporting.
• Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities.
• Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through.
• Ability to manage complex, multi-workstream programs in a highly matrixed environment.
• Strong analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills.
• Ability to connect operational performance and cost drivers to client financial outcomes.
• Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.
• Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments.
• Ability to prioritize and multitask while balancing long-term strategy with practical execution.
• Leads coordinated execution across multiple client initiatives and workstreams, aligns priorities among account leadership, client stakeholders, delivery teams, and DCC operations, monitors timelines and deliverables, resolves dependencies and escalations, and implements risk mitigation and contingency plans.

Pay Range:

$103,800.00 - $173,300.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.