Account Manager

Carnegie-Learning; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid Parental Leave

Flexible work arrangements

Job summary

Carnegie Learning is seeking an Account Manager for an inside sales role, covering the Western portion of the United States. The role focuses on qualifying leads, closing sales, and delivering top-tier customer support to K-12 districts and other clients.

You will work with the Account Executive and cross-functional teams to promote Carnegie Learning products and grow partnerships, balancing campaigns, customer success, and renewals across a targeted territory.

Qualifications

• Bachelor’s degree in Business or equivalent preferred.
• Excellent oral and written communication skills.
• Proven ability to meet sales targets in a fast-paced environment.
• Experience with CRM tools and sales campaigns is a plus.

Responsibilities

• Qualify opportunities and schedule presentations.
• Achieve weekly, monthly, and yearly sales targets.
• Utilize Salesforce and HighSpot for account research and quoting.
• Develop strong relationships with current customers and manage renewals.
• Attend product training and stay updated on offerings.
• Execute sales projects and campaigns as needed.
• Escalate issues to specialists when necessary.
• Coordinate with Account Executives and other departments.

Skills

Communication

Time management

Critical thinking

Collaboration

Adaptability

Problem solving

Education

Bachelor’s degree in Business

Tools

Salesforce

Microsoft Office

Job description

Account ManagerWHAT WE SEEKThe Account Manager is an inside sales position serving as a key member of our collaborative sales team and helps execute sales campaigns by qualifying leads, closing sales and providing high-quality sales and customer support in small and Mid size districts. The Account Manager develops, grows and retains strategic, long-term partnerships with new clients. This position works within a select geographic group of clients and prospective clients to promote the Carnegie Learning products/services and represents Carnegie Learning by identifying business opportunities consistent with the company's strategic objectives. The Account Manager also works closely with the Account Executive and colleagues in all departments throughout the company. This position reports to the VP of Account ManagementThe assigned territory this position will cover is the Western part of the US (AZ, UT, ID, HI, MT) so must be able to work Mountain and Pacific Standard hours.An AM's success is measured through:Overall territory performanceIndividual revenue/quota targets based on named accounts within a specific territoryIndividual goals as part of the company's annual Make Us Better processAssigned accounts, revenue/quota targets, activity metrics and collaboration with the Account Executive.WHAT YOUR DAY WILL LOOK LIKEQualify opportunities and schedule presentations through discovery calls and product demonstrations.Achieve weekly, monthly, and yearly metrics relating to customer outreach, new business opportunity generation, presentations scheduled, renewals, and other sales-related targets.Utilize Salesforce, and HighSpot to conduct account research, communication and quotingDevelop strong relationships with current customers and continually provide status updates and value adds to ensure renewal.Attend product training and develop an understanding of all of our product offerings.Implement and execute sales projects and campaign activities, as needed.Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary.Maintain product & system knowledge of SFDC, HighSpot, Oracle, and other sales tools.Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers.Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate, coordinate and collaborate on sales-related activities.Performs other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to:Sampling requestsQuoting/ cost proposalsNarrative proposal development for existing customer upsells and new business over 100KCoordination of sales presentations and or training with Sales Enablement, Customer Success or Professional LearningWHAT SHOULD BE IN YOUR BOOKBAGBachelor’s degree in Business preferredTwo (2) or more years experience in a similar roleThe assigned territory will be Western part of the US (AZ, UT, ID, HI, MT) so must be comfortable working Mountain and Pacific Standard hours.Excellent oral and written communication and customer service skills through a variety of media and audiencesSalesForce.com experience preferredMust thrive in a fast-paced, results-oriented, and collaborative environmentMust be able, and willing, to pivot and prioritize tasks depending on territory needsAbility to think critically and considering all areas involved when problem-solving, regardless of the size of the problem or issueEfficient at time management and setting prioritiesProficiency with computers and programs, including, but not limited to, Microsoft Office SuiteWHAT GIVES US PURPOSEOthers teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.WHAT WE PROVIDEHolistic WellbeingAn inclusive range of Health Insurance optionsShort-Term and Long-Term Disability Insurance at no cost to youFostering JoyFlexible work arrangements with our Work From Anywhere PolicyYour Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal lifeEmpowering ParenthoodPaid Parental LeaveReduced working hours on full pay for soon-to-be and new parentsFree access to CL products for employees and their childrenA Place for ConnectionQuarterly Wellness IncentivesMonthly employee activities + recognition programEmployee Allyship Groups (EAGs)WHAT W BELIEVEWe celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities.