Regional Account Coordinator

Morrison Express; Elk Grove Village (IL); On-site; USD 33,062 - 38,572; Full time

Job summary

A logistics and supply chain company in Elk Grove Village is seeking a full-time Associate for freight forwarding and logistics. The ideal candidate must have a Bachelor's degree and a minimum of 5 years experience in freight forwarding. Strong communication, analytical, and organizational skills are essential. The role involves obtaining documentation, processing transactions, and ensuring timely delivery of shipments.

Qualifications

• Minimum 5 years' experience in freight forwarding and logistics.
• Ability to independently design and implement operations plans.
• Ability to write reports and business correspondence.

Responsibilities

• Obtain documentation from carrier operators and manage timely delivery.
• Process high-volume complex import transactions for clients.
• Maintain logs and communicate with customers effectively.

Skills

Strong communication

Analytical skills

Organizational skills

Attention to detail

Ability to work in a fast-paced environment

Education

Bachelor's degree in Business, Management, Engineering, Transportation, or related field

Job description

Overview

This range is provided by Morrison Express. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $28.00/hr

Responsibilities

• Obtain documentation from carrier operators, match with pre-advice, and open a file in the PROLINK system.
• Issue delivery orders to carriers and arrange timely delivery.
• Complete all inbound moves, including ITs and permits to transfer.
• Trace lost freight and shortages; follow up with airlines/shipping lines and inform all stations/agents involved.
• File preliminary notices of claim.
• Notify all parties when payable and receivable documents are completed accurately and forwarded in a timely manner.
• Maintain logs, PROLINK entries, and import traffic.
• Distribute copies of documents according to the consignees' and/or country-of-origin requirements.
• Report pertinent information to the Department Manager regarding customer/vendor problems or unusual situations that may impact services.
• Track cargo arrival prior to arrival and update FMS milestones as per company guidelines.
• Receive, review, and process high-volume and/or complex import transactions for clients, including booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
• Check shipments in the warehouse to ensure shipping documents correspond to actual shipments.
• Work closely with sales, account managers, or the sales office to respond expeditiously to customers' needs.
• Communicate with customers, carriers, and other offices/agents in a timely and thorough manner.
• Notify customers/brokers of product arrival and charges, and assist with the invoicing process.
• Generate freight transfer documentation and support it with appropriate documentation.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with applicable regulations under IATA and CFR.
• Communicate timely with clients to set up and complete delivery of shipments.
• Obtain all necessary documents and charges prior to releasing freight; ensure documentation supports carrier invoices before payment approval.
• Maintain orderly files with complete, correct documentation and notify parties when payable/receivable documents are completed and forwarded.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties as assigned by management.

Qualifications

• Bachelor's degree (Business, Management, Engineering, Transportation, or related field), or 8-10 years related experience and/or training, or equivalent combination of education and experience.
• Minimum 5 years' experience in freight forwarding and logistics (domestic or international).
• Ability to independently design, implement, and operate an operations plan and supply chain solutions.
• Occasional travel may be required (< 25%).
• Ability to respond effectively to the most sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports and business correspondence.
• Ability to present information to top management and/or boards of directors and respond to questions from managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions and follow through on requests.
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
• Deal with a variety of abstract and concrete variables.
• Strong communication, analytical, and organizational skills.
• Strong attention to detail.
• Manage workload and prioritize tasks based on department objectives, knowing when to escalate.
• Multi-task various priorities and maintain control and confidence.
• Team player within the company.
• Ability to work in a fast-paced environment.
• Professional and courteous phone manner.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Supply Chain, Distribution, and Administrative

Industries

• Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation