Region Store Manager - Boston North Region

TD Bank; Peabody (MA); Presencial; USD 72.000 - 108.000; Jornada completa

Descripción de la vacante

TD Bank Group in Peabody, Massachusetts seeks a Store Manager development role to oversee temporary store portfolios, lead a team across locations, and ensure deposits, loans, and client experience remain strong while maintaining risk controls.

You will hire, coach, set goals, advance staff, and partner with regional projects. Requirements include undergraduate degree, 3+ years in retail or financial services, leadership experience, and strong communication. Notary license is a plus.

Formación

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience preferred (retail, customer service, and/or financial services industries).
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience preferred.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and store operations; risk awareness.
• Proven ability to manage competing priorities and meet store goals.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Notary License (preferred).

Responsabilidades

• Manages the service and advice team promoting a positive client and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales discussions and strategies.
• Coaches to ensure client issues are handled appropriately through problem resolution guidelines.
• Actively promotes the Bank's presence/brand within the community through leadership in groups and fundraisers.
• Builds relationships by promoting a client-centered organization and proactively addresses client needs.
• Contributes to achieving the store's service client experience targets by coaching and modeling.

Conocimientos

Leadership

Coaching

Customer service

Financial analysis

Communication

Microsoft Office

Educación

Undergraduate degree or equivalent experience

Herramientas

Microsoft Office suite

Descripción del empleo

Work Location:

Peabody, Massachusetts, United States of America

Hours:

40

Pay Details:

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking Job Description:

This role is responsible for providing business continuity in Stores experiencing Store Manager vacancies for extended periods and will be required to work in multiple bank locations within the region. This role is a leadership development role that contributes to the growth and profitability of our Consumer Business through the temporary management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates a Store team to deliver a legendary Colleague and Client Experience while achieving shareholder value through solutions and referrals. From time to time this role will be expected to contribute to regional projects and special assignments in support of the business objectives.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Requires knowledge of the business, banking and bank operations
• Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to teammates
• Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

• Undergraduate degree or equivalent experience
• 3+ years relevant experience preferred (retail, customer service, and/or financial services industries)
• Business development skills, including ability to conceptualize and implement strategies
• 1+ years leadership and coaching experience preferred
• Small Business and Consumer lending experience preferred
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Customer Accountabilities:

• Manages the service and advice team promoting a positive client and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall client experience which includes improving overall financial confidence in both colleagues and clients
• Coaches to ensure client issues are handled appropriately through client problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client centered organization and proactively addresses client needs
• Contributes to the execution and achievement of the team and the store's service client experience targets by coaching/modelin