Store Manager II - Trenton

TD; Trenton (NJ); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank in Trenton, New Jersey, is seeking a Store Manager II to oversee a consumer banking store portfolio, focusing on deposits, loans, fees, and expenses while driving growth and profitability. You will lead and motivate the store team to deliver exceptional employee and customer experiences, referring customers to specialists to meet financial needs.

The role requires deep knowledge of banking operations, risk, and product lines, with strong leadership and coaching skills to develop staff

Qualifications

• 4+ years in retail, customer service or financial services with supervisory experience.
• 4+ years of business development experience and strategy execution.
• 4+ years of leadership and coaching experience.
• Experience in Small Business and Consumer lending.
• Knowledge of bank product lines, store operations and security.
• Ability to manage competing priorities and align to store goals.
• Strong financial analysis and presentation skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office.

Responsibilities

• Lead store growth by managing deposits, loans, fees and expenses.
• Coach and motivate store team to deliver legendary Employee and Customer Experience.
• Refer customers to Specialists to meet needs and provide advice.
• Develop staff and manage performance.

Skills

People management

Business development

Leadership

Communication

Customer service

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

Work Location:

Trenton, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managingemployee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, asrequired
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Customer Accountabilities:

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of