Assistant Store Manager - West Peabody, MA

TD Bank; West Peabody (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in West Peabody, Massachusetts is seeking a responsible Leader to guide a team of advice and service colleagues. You will drive legendary customer and colleague experiences, coach staff, and ensure compliant delivery of complex banking solutions.

You will leverage knowledge of banking products, manage priorities, and use proactive insights to tailor recommendations that meet customers’ needs while supporting store goals and community engagement.

Qualifications

• Strong verbal and written communication skills.
• Leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Sales and Operational Management skills.
• Proficient in Microsoft Office and banking software as applicable.
• Knowledge of banking products and services preferred.

Responsibilities

• Lead a team of advice and service colleagues to achieve store objectives and deliver legendary customer experiences.
• Provide day-to-day coaching, direction, and supervision to ensure compliant delivery of personalized banking advice.
• Oversee complex advisory activities involving multiple steps, systems, partners, and product knowledge.
• Drive and reinforce advisory behaviors by coaching the team and highlighting product features and benefits based on customer needs.
• Build community relationships and manage lead generation and referrals to support business growth.

Skills

Verbal & written communication

Leadership

Customer service

Sales & advisory

Time management

Interpersonal skills

Banking products knowledge

Education

Undergraduate degree or equivalent experience

Job description

Work Location:

West Peabody, Massachusetts, United States of America

Hours:

40

Pay Details:

$29.75 - $44.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking Job Description:

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
• Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations
• Leads and coaches advisory team on advice giving strategies and overall product and services acumen
• Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community
• Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization

Education & Experience:

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and or sales in any capacity or equivalent
• Supervisory or leadership experience preferred
• Demonstrated ability to provide Legendary Customer Service
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Ability to manage competing priorities
• Previous consumer and residential lending experience preferred
• Proficient in Microsoft Office
• Knowledge of banking products and services preferred
• Demonstrated organization, interpersonal, communication and decision-making skills
• Shows proficiency with expe