Region Parts Manager- North

Thompson Tractor Company; Birmingham (AL); On-site; USD 130,000 - 170,000; Full time

Job summary

Thompson Tractor Company is seeking a senior leader to drive product support across multiple branches. The role emphasizes strategic direction, budget development, and strong customer relationships. You will lead a team, travel to branches, and implement efficient processes while maintaining safety and profitability.

The incumbent will collaborate with executive leadership, present plans, and ensure world-class coverage for customers, leveraging Caterpillar systems and modern office tools.

Qualifications

• Bachelor’s degree preferred; broad leadership experience in heavy equipment or similar industries.
• Extensive leadership experience in product support or service operations.
• Strong business acumen with P&L oversight and customer focus.

Responsibilities

• Direct branch parts operations and provide strategic direction across regions.
• Travel to branch locations and manage resource allocation to meet commitments.
• Develop budgets and tactical plans for safety, revenue growth, and customer loyalty.
• Report to executive team on product support performance.
• Lead and develop reports, implement consistent processes, and drive best practices.

Skills

Business acumen

Communication skills

Analytical thinking

Leadership

Executive presentation

Cross-cultural collaboration

Education

Bachelor’s degree preferred

High School or equivalent

Tools

TTCo/Caterpillar software

Microsoft Office (advanced)

Product support training modules

Job description

Essential Responsibilities & Expectations

• Work safely at all times and lead by example. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Travel and make regular visits to branch locations.
• Develop budgets and tactical business plans to accomplish goals for safety, profitable revenue growth, operational excellence, employee engagement, and customer loyalty, in applicable product support markets.
• Provide strategic direction to branch parts operations’ departments.
• Provide leadership and management for all direct reports, establishing efficient, consistent processes across the region leveraging best practices.
• Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
• Ensure appropriate personnel are positioned correctly within the branches to provide professional, world- class coverage to our customers.
• Monitor workload and commitments to customers, including our internal rental customer, shifting resources as required to meet commitments, providing strong communication to ensure effective working relationships.
• Develop personal relationships with key customer managers.
• Participate in Caterpillar product support related business strategy and management events.
• Reports regularly to executive team on the needs and performance of the product support team.

Qualifications

Education

• Bachelor’s degree preferred

Experience

• Minimum of 10 years’ experience in heavy equipment business
• Minimum of 5 years’ experience in leadership role within product support related business

Skills and Competencies

• Strong business acumen to manage company product support profit/loss performance
• Strong communication and presentation skills
• Strong analytical and critical thinking skills
• Demonstrated ability to achieve results through leadership
• Experience presenting business plans and pertinent information to executive team
• Strong human relations skills and the ability to work with people from all backgrounds and cultures with appropriate influence to solve complex business issues

Job Training

• TTCo and Caterpillar computer programs
• Microsoft Office Suite - intermediate and advanced
• Business communication skills training
• Applicable product support training modules

Safety Summary

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. Hearing adequate for normal telephone and face-to-face interaction. Manual dexterity sufficient for walking, climbing stairs and ladders, transporting oneself in and out of the office, entering, exiting and operating vehicles, answering telephones and personal computer terminals and various office equipment. The employee is frequently required to stand. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Stamina to work hours required for meeting the demands of the position, occasional long hours and weekends.

Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Experience

• Minimum of 10 years’ experience in heavy equipment business
• Minimum of 5 years’ experience in leadership role within product support related business

Education

• High School or Equivalent or better

Preferred

• Bachelors or better

Licenses & Certifications

• Driver's License Personal

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.