Region Parts Manager- North

Socket.dev; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Thompson Tractor seeks a Regional Parts Manager to lead a safety-first, high-performance culture across branch parts operations. You will drive profitable revenue growth, improve dealer and community relations, and partner with executives, suppliers and manufacturing partners to sustain best-in-class service.

You will oversee budgets and strategic plans, mentor leaders, ensure staffing coverage, monitor workloads, and report on performance to the executive team while maintaining a strong focus

Qualifications

• Bachelor’s degree preferred.
• Minimum of 10 years’ experience in heavy equipment business.
• Minimum of 5 years’ experience in leadership role within product support related business.
• Strong business acumen to manage product support profit/loss performance.
• Excellent communication and presentation skills.
• Ability to motivate and retain a high performing team.

Responsibilities

• Work safely at all times and lead by example.
• Travel to branch locations for oversight and guidance.
• Develop budgets and tactical plans for safety and revenue growth.
• Provide strategic direction to branch parts operations’ departments.
• Lead direct reports and standardize regional processes.
• Motivate, develop, and retain a high performing team.
• Ensure staffing coverage across branches for world-class service.
• Monitor workloads and communicate to ensure strong relationships.
• Build relationships with key customer managers.
• Participate in product support strategy and management events.
• Report regularly to executive leadership on needs and performance.

Skills

Business acumen

Communication

Presentation skills

Analytical thinking

Leadership

Relationship building

Education

Bachelor’s degree

Tools

TTCo and Caterpillar software

Microsoft Office Suite

Product support training modules

Job description

The Regional Parts Manager will drive a safety first, high-performance culture, ensuring high employee and supplier satisfaction, excellent dealer and community relations, and strong department health. This role will oversee, direct, and manage regional branch parts operations roles, maximizing the efficiency of our regional parts operations. Incumbent will have primary responsibility for reducing recordable injuries and driving high employee engagement, profitable parts sales revenue growth, and best-in-class customer loyalty within the parts branch operations. In addition, incumbent is expected to regularly interface with and support the executive leadership team, manufacturing partners, suppliers, and other vendors to provide and maintain the highest level of partnership and image.

Essential Responsibilities & Expectations

• Work safely at all times and lead by example. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Travel and make regular visits to branch locations.
• Develop budgets and tactical business plans to accomplish goals for safety, profitable revenue growth, operational excellence, employee engagement, and customer loyalty, in applicable product support markets.
• Provide strategic direction to branch parts operations’ departments.
• Provide leadership and management for all direct reports, establishing efficient, consistent processes across the region leveraging “best practices”.
• Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
• Ensure appropriate personnel are positioned correctly within the branches to provide professional, world- class coverage to our customers.
• Monitor workload and commitments to customers, including our internal rental customer, shifting resources as required to meet commitments, providing strong communication to ensure effective working relationships.
• Develop personal relationships with key customer managers.
• Participate in Caterpillar product support related business strategy and management events.
• Reports regularly to executive team on the needs and performance of the product support team.

Qualifications

Education

• Bachelor’s degree preferred

Experience

• Minimum of 10 years’ experience in heavy equipment business
• Minimum of 5 years’ experience in leadership role within product support related business

Skills and Competencies

• Strong business acumen to manage company product support profit/loss performance
• Strong communication and presentation skills
• Strong analytical and critical thinking skills
• Demonstrated ability to achieve results through leadership
• Experience presenting business plans and pertinent information to executive team
• Strong human relations skills and the ability to work with people from all backgrounds and cultures with appropriate influence to solve complex business issues

Job Training

• TTCo and Caterpillar computer programs
• Microsoft Office Suite - intermediate and advanced
• Business communication skills training
• Applicable product support training modules

Safety Summary

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. Hearing adequate for normal telephone and face-to-face interaction. Manual dexterity sufficient for walking, climbing stairs and ladders, transporting oneself in and out of the office, entering, exiting and operating vehicles, answering telephones and personal computer terminals and various office equipment. The employee is frequently required to stand. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Stamina to work hours required for meeting the demands of the position, occasional long hours and weekends.

Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.